Restaurant: Front of House - Waiting Staff

Squires Garden Centres; London, Twickenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking enthusiastic Front of House Waiting Staff to enhance the dining experience in their restaurant. In this role, you will greet and assist customers, ensuring their needs are met with a friendly and professional approach. Working closely with the Restaurant Manager, you will contribute to the success of the business while maintaining high standards of hygiene and service. Join a family-owned garden centre group that values its employees and promotes a customer-focused environment. This is a fantastic opportunity to be part of a dynamic team dedicated to excellent service and personal growth.

Benefits

Employee Discount

Holiday Benefits

Christmas Bonus

Pension Plan

Attendance Reward

Learning & Development Opportunities

Birthday Leave

Cycle2work Scheme

Child's First Day at School Leave

Employee Assistance Programme

Qualifications

• Excellent customer service and interpersonal skills are essential.
• A friendly demeanor and willingness to learn are key attributes.

Responsibilities

• Provide an enjoyable restaurant experience by assisting customers.
• Maintain high standards of hygiene and housekeeping.

Skills

Good friendly manner

Good interpersonal skills

Willing to learn

Job description

Restaurant: Front of House - Waiting Staff

Squires Garden Centre, Sixth Cross Road, Twickenham, London, City of, United Kingdom Req #11784

10 April 2025

Your primary responsibility will be to provide professional support to our customers in the restaurant.

Working closely with the Restaurant Manager to help the business to succeed.

Rota:

Week 1: Every Sunday, Tuesday, Thursday and Friday 10:00-16:00

Week 2: Every Tuesday, Thursday, Friday and Saturday 10:00-16:00

Main duties and responsibilities:

• Provide an enjoyable restaurant experience for everyone by:
  • Ensuring all customers are greeted and offered assistance
  • Handling customer queries courteously and efficiently
  • Identifying customer needs through interaction, and taking appropriate action
• Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines.

To be successful in this role, we are looking for people:

• Good friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.

We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic customer-focused environment.

Rewards & Benefits:

We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.

• Employee Discount– 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays)– 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus– We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension– We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance– After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D)– A reward scheme for team members who make a difference to our business through outstanding customer service.
• Learning & Development– You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply).
• Cycle2work scheme – After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
• Child's first day at school – After 1 year's service come in late and go home early on your child's first day of school life.
• RHS Membership or a Tree / Shrub – After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources.
• Retirement– After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking– Available to all employees in the designated parking areas on our site.