Restaurant: Front of House - Waiting Staff

Squires Garden Centres; Badshot Lea; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Front of House Waiting Staff to enhance the dining experience at their restaurant. This role involves providing exceptional customer service, ensuring a welcoming atmosphere, and maintaining hygiene standards. Join a friendly and energetic team dedicated to customer satisfaction and enjoy a range of benefits, including generous employee discounts and opportunities for personal development. If you have a passion for hospitality and a desire to learn, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Employee Discount

Holiday Entitlement

Pension Plan

Learning & Development Opportunities

Cycle2work Scheme

Free Parking

Birthday Gift Voucher

Employee Assistance Programme

M.A.D Scheme Rewards

Reduced Hours After 15 Years

Qualifications

• Friendly demeanor and excellent customer service skills are essential.
• Ability to handle customer queries efficiently.

Responsibilities

• Provide an enjoyable dining experience by greeting customers.
• Maintain high hygiene standards in the restaurant.

Skills

Interpersonal Skills

Customer Service

Friendly Manner

Willingness to Learn

Job description

Restaurant: Front of House - Waiting Staff

28 April 2025

Your primary responsibility will be to provide professional support to our customers in the restaurant.

Working closely with the Restaurant Manager to help the business succeed.

Main duties and responsibilities:

1. Provide an enjoyable restaurant experience for everyone by:
   • Ensuring all customers are greeted and offered assistance
   • Handling customer queries courteously and efficiently
   • Identifying customer needs through interaction, and taking appropriate action
2. Maintain high standards of hygiene and housekeeping in accordance with company guidelines

To be successful in this role, we are looking for people:

• With a friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, our business has been dedicated to the happiness of our staff and customers.

We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.

Rewards & Benefits:

We aim for our employees to be known for their friendliness, helpfulness, and excellent customer service, embodying the ethos ‘nothing is too much trouble for our customers’. We offer an extensive benefits package:

• Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday: 5.6 weeks on joining, increasing to 6.2 weeks after 2 years and 6.6 weeks after 5 years.
• Bonus: Non-contractual bonus at Christmas, based on company profits.
• Pension: Defined Contribution Pension Plan with company contributions.
• Attendance: After one year of full attendance, an extra day holiday (pro-rata) as a 'Thank you'.
• Made A Difference Scheme (M.A.D): Rewards for outstanding customer service or initiatives.
• Learning & Development: Opportunities to enhance your skills and confidence.
• Birthday: Early leave or a £25 gift voucher after 6 months or 2 years of service respectively.
• Cycle2work scheme: Savings on cycling equipment after 1 year of service.
• Child's first day at school: Late arrival and early departure options after 1 year of service.
• RHS Membership or a Tree/Shrub: Choice of one annually after 1 year of service.
• Employee Assistance Programme (EAP): Access to wellbeing resources after 2 years.
• Retirement: Reduced hours with maintained pay after 15 years of service.
• Free Parking: Available on-site for all employees.