Restaurant Floor Manager

Desi Kitchen and Grill Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular dining establishment in the UK is looking for a supervisor to manage the dining area, train front-of-house staff, and ensure exceptional customer service. The ideal candidate will have experience in hospitality, strong leadership skills, and the ability to enhance the overall dining experience. This role is vital for maintaining high standards and guest satisfaction.

Qualifications

• Experience in a supervisory role in a dining or hospitality setting.
• Strong leadership skills and ability to motivate a team.
• Excellent communication and customer service skills.

Responsibilities

• Supervise daily operations of the dining area.
• Train and lead front-of-house staff.
• Ensure exceptional customer service.

Job description

• Supervise and manage the day-to-day operations of the dining area, ensuring
a seamless and enjoyable dining experience for our guests.
• Train, motivate, and lead our front-of-house staff, fostering a positive and
customer-focused work environment.
• Provide exceptional customer service, ensuring guest satisfaction and promptly
addressing any concerns or issues that may arise.
• Coordinate and manage table reservations, ensuring efficient seating
arrangements and optimal use of available space.
• Maintain a high standard of cleanliness, hygiene, and presentation throughout
the dining area.
• Collaborate with the kitchen and bar staff to ensure smooth communication and
coordination between the front-of-house and back-of-house teams.
• Monitor and manage inventory levels of dining supplies, such as cutlery,
glassware, and linens, replenishing as needed.
• Checks and monitors supplies are used properly so to prevent any wastage.
• Stay up to date with menu offerings, special promotions, and any changes to
ensure accurate and knowledgeable communication with guests.
• Assist in developing and implementing strategies to enhance the overall dining
experience and increase customer satisfaction.