Restaurant Customer AdvisorDobbies

Dobbies Garden Centres Ltd.; Milton Heights; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous annual leave

Store discount

Stream financial wellbeing

Retail Trust support

Thriving culture

Job summary

Dobbies Garden Centres Ltd. is seeking a customer-focused team member to help customers across the store, promote the Dobbies Club, and share product knowledge. You will contribute to a welcoming environment and support stock, till work, and café service as required.

The role emphasizes delivering great customer experiences, working in a fast-paced team, and maintaining high standards of presentation and professionalism. Prior hospitality exposure is valued.

Qualifications

• Experience in a customer-facing role.
• Passion for hospitality and helping customers.
• Willingness to learn new skills and procedures.
• Able to work well in a team and stay motivated in a fast-paced environment.
• Punctual, well-presented and positive attitude.

Responsibilities

• Provide excellent customer service across store transactions.
• Promote Dobbies Club membership benefits and drive sales through customer interactions.
• Assist customers with product questions, including dietary requirements and allergies.
• Support stock, till work, deliveries, stock controls, and café/restaurant service as needed.

Skills

Customer service

Teamwork

Hospitality

Product knowledge

Job description

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience

  You have a passion for delivering a great customer experience, serving everyone with a smile

• Experience within a customer facing role and have a passion for working within hospitality
• You work well within a team, builds relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

  At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together and we have a national charity partner that both our colleagues & customers raise money for. We are committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share our wins and celebrate success. Together to make it work for our customers.

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support ..  …  –  …  …  points taste … …   …more... ’s ..… ……   •    … … … link ..   … <LI … smimag...”,   ?? ??…… &amp….. …opt
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers, Dobbies Milton Keynes Belvedere Lane, Watling Street, Milton Keynes, Buckinghamshire, MK17 9JH