Restaurant Customer Advisor

Dobbies; Wrexham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A national garden centre retailer in Wrexham is seeking Restaurant Customer Advisors to provide exceptional customer service and assist with restaurant operations. Responsibilities include driving sales and maintaining cleanliness. Ideal candidates are passionate about delivering a great experience and enjoy working in a fast-paced environment. The role offers generous discounts and development opportunities.

Benefits

Generous annual leave

50% off in Restaurants

Access to financial wellbeing support

Qualifications

• Passion for delivering a great customer experience.
• Experience in a customer-facing role and a passion for hospitality.
• Ability to work well within a team.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions.
• Driving sales through customer interactions and promoting membership.
• Maintaining cleanliness and upkeep of the store.

Skills

Customer service

Sales skills

Teamwork

Adaptability

Product knowledge

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using great product knowledge, including allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile
• Experience in a customer-facing role and a passion for hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Demonstrates our values at all times – being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream – support your financial wellbeing with early earnings access, savings options, and financial advice
• Access to Retail Trust – confidential support, virtual GP, free counselling, and retail rewards through our wellbeing platform
• Access to Dobbies Academy – ongoing development through eLearning and training programs
• A passionate, diverse, and committed team culture focused on customer satisfaction

About us

At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every UK nation.

Our passion for gardens and plants makes us unique. We showcase this through our own brand and branded products, concession partners, and services. We promote garden living all year round.

Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.

We organize events and experiences to bring communities together, and support a national charity that both colleagues and customers contribute to.

We’re committed to being a great place to work. We foster a team environment where colleagues are encouraged to be their best, share successes, and celebrate achievements. Together, we make it work for our customers.