Restaurant Customer Advisor

Dobbies Garden Centres; Woodbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dobbies Garden Centres is seeking Restaurant Customer Advisors to enhance customer experience in their restaurants. The role involves providing excellent service, driving sales, and maintaining store cleanliness. Ideal candidates will have a passion for hospitality, strong teamwork skills, and a proactive attitude. Join a diverse culture focused on customer service excellence and enjoy generous benefits including discounts and development opportunities.

Benefits

Generous annual leave entitlement

50% off in Restaurants

Access to Wagestream for financial wellbeing

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Eagerness to learn new skills and gain experiences.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales through customer interactions.
• Maintaining cleanliness and upkeep of the store.

Skills

Customer service

Teamwork

Product knowledge

Punctuality

Proactive attitude

Ability to thrive in a fast-paced environment

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of the store.
5. Performing tasks on the shopfloor and other areas as required, such as stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an ideal opportunity to gain new skills and experience.

Who We Are Looking For

1. A passion for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. The ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Eagerness to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstration of our values — being one team, continuous improvement, positivity, passion for gardens, and making it work for our customers.

What We Offer

1. Generous annual leave entitlement, with flexibility to use holidays at your convenience.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support through Retail Trust — confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy, our eLearning platform and training programs.
6. A thriving, passionate, diverse culture committed to customer service excellence.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community involvement. Many stores feature a restaurant or coffee shop, offering a relaxed environment for customers. We also host events and support a national charity partner, fostering community engagement. We are committed to being a great place to work, encouraging colleagues to be their best every day and celebrating success together.