Restaurant Customer Advisor

Dobbies; Stockton-on-Tees; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading garden centre retailer in Stockton-on-Tees is seeking a Restaurant Customer Advisor. The role involves delivering exceptional customer experiences, promoting membership benefits, and maintaining store cleanliness. Ideal candidates have a passion for hospitality, teamwork experience, and thrive in fast-paced environments. Generous annual leave, uncapped discounts, and development opportunities are offered.

Benefits

Generous annual leave

50% off in Restaurants

Wagestream for financial wellbeing support

Development opportunities

Qualifications

• Passion for delivering outstanding customer experiences.
• Experience in a customer-facing role and interest in hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Providing excellent customer service by assisting customers.
• Driving sales through customer interactions.
• Maintaining store cleanliness and upkeep.

Skills

Customer service

Teamwork

Sales promotion

Communication

Time management

Job description

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Restaurant Customer Advisor, Stockton-on-Tees

Client:

Location: Stockton-on-Tees, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

8fe84f3a64e5

Job Views:

34

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with transactions across the store
• Driving sales through customer interactions and promoting the Dobbies Club membership benefits
• Addressing customer queries with product knowledge, including allergies and dietary requirements
• Maintaining store cleanliness and upkeep in collaboration with your team
• Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service—an opportunity to gain diverse skills and experience

Who we are looking for

• A passion for delivering outstanding customer experiences with a friendly attitude
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy a positive work environment
• Punctuality, professional appearance, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain experience
• Ability to thrive in a busy, fast-paced environment
• Alignment with our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus

What we offer

• Generous annual leave with flexible holiday options
• Uncapped store discounts: 50% off in Restaurants, 25% in Garden Centre, 10% in food halls
• Access to Wagestream for financial wellbeing support, earnings access, savings, and advice
• Confidential support through Retail Trust, including virtual GP, counselling, and retail rewards
• Development opportunities via Dobbies Academy and eLearning programs
• A passionate, diverse, and dedicated team culture committed to customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores across all nations. We celebrate gardening and plant enthusiasm through our products, services, and community initiatives. Many stores feature cafes or restaurants, creating welcoming spaces for customers. We also host events and support charities, fostering community engagement. We are committed to being a great place to work, encouraging colleagues to excel and celebrate successes together.