Restaurant Customer Advisor

Dobbies Garden Centres Ltd; Stirling; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Staff discount

Financial wellbeing (Stream)

Wellbeing support (Retail Trust)

Training & development (Dobbies Akadem

Culture

Job summary

Dobbies Garden Centres Ltd in the United Kingdom is seeking a Restaurant Customer Advisor to deliver outstanding customer experiences across our Restaurants, helping customers with transactions and queries while upholding hygiene standards.

You will promote the Dobbies Club membership, work on the shop floor and restaurant areas, and contribute to a busy, friendly, team-driven environment where every visitor leaves with a positive impression.

Qualifications

• Previous experience in customer-facing roles, preferably in hospitality.
• Able to assist customers with queries and dietary needs.
• Comfortable working in a fast-paced environment.
• Willingness to learn about products and club membership benefits.
• Capable of keeping the store clean and tidy while assisting customers.

Responsibilities

• Provide excellent customer service across the store and restaurant area.
• Drive sales by promoting Dobbies Club membership.
• Use product knowledge to answer queries, including allergies and dietary needs.
• Maintain cleanliness and upkeep of the store.
• Assist with stock, till work, and restaurant service as needed.

Skills

Excellent customer service

Hospitality experience

Team player

Punctuality

Willingness to learn

Job description

Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience

Who we are looking for

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and have a passion for working within hospitality
• You work well within a team, builds relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times – we’re one team, getting better everyday. We Bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products,concession partners and services. We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.