Restaurant Customer Advisor

Dobbies; Preston; On-site; GBP 22,000 - 28,000; Full time

Job summary

Dobbies is seeking a passionate Restaurant Customer Advisor to enhance the customer experience at their restaurants. This role involves providing outstanding service, driving sales, and collaborating with the team. Join Dobbies, known for its commitment to gardens and community engagement, and enjoy benefits like uncapped discounts and flexible holiday entitlement.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Employee wellbeing support

Ongoing development through Dobbies Academy

Qualifications

• Experience in a customer-facing role, ideally within hospitality.
• Ability to work well within a team and build relationships.
• Proactive attitude; eager to learn new skills.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership.
• Maintaining cleanliness and handling stock management.

Skills

Customer service

Teamwork

Sales

Communication

Problem-solving

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using great product knowledge, including allergies and dietary requirements
• Collaborating with your team to maintain the cleanliness and upkeep of your store
• Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to gain diverse skills and experience

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile
• Experience in a customer-facing role and a passion for working within hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Ability to demonstrate our values at all times – being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off
• Uncapped discounts across our stores, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream – supporting your financial wellbeing with early access to earnings, savings options, and financial advice
• Access to Retail Trust – confidential support, virtual GP, free counselling, and retail rewards through our employee wellbeing platform
• Access to Dobbies Academy – ongoing development through eLearning and training programs
• A thriving culture; our team is passionate, diverse, and dedicated to serving our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every UK nation.

Our passion for gardens and plants makes us unique. We showcase this through our own brand and partner products, concessions, and services, championing garden living year-round.

Many stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed environment.

We organize events and experiences to bring communities together, and partner with a national charity for fundraising efforts.

We’re committed to being a great place to work. We encourage our colleagues to be their best selves, share successes, and celebrate achievements. Together, we make it work for our customers.