Restaurant Customer Advisor

TN United Kingdom; Perth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking passionate Restaurant Customer Advisors to enhance customer experiences across various locations. This role involves providing exceptional service, driving sales, and maintaining store standards in a vibrant environment. With a commitment to personal growth and a supportive culture, this opportunity is perfect for those eager to develop their skills while working in a team-oriented atmosphere. Join a company that values positivity, teamwork, and customer focus, and be part of a legacy that celebrates gardens and community engagement.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to financial wellbeing support

Confidential support and counseling

Opportunities for development

Diverse and supportive culture

Qualifications

• Experience in a customer-facing role, preferably in hospitality.
• Ability to thrive in a busy, fast-paced environment.

Responsibilities

• Provide excellent customer service by assisting customers with transactions.
• Drive sales through customer interactions and promote membership benefits.
• Maintain cleanliness and store upkeep in collaboration with your team.

Skills

Customer Service

Teamwork

Product Knowledge

Sales Skills

Punctuality

Job description

Description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions in-store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using strong product knowledge, including allergies and dietary requirements
• Maintaining cleanliness and store upkeep in collaboration with your team
• Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to develop new skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly attitude
• Experience in a customer-facing role, preferably within hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctuality, professional appearance, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain new experiences
• Ability to thrive in a busy, fast-paced environment
• Demonstrate our values: being a united team, continuous improvement, positivity, passion for gardens, and customer focus

What we offer

• Generous annual leave entitlement, with flexible holiday use
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
• Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards
• Opportunities for development via Dobbies Academy and eLearning platforms
• A passionate, diverse, and supportive culture focused on customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardens and plants through our products, services, and community engagement. Many stores feature cafes or restaurants, and we host events and charity initiatives. We are committed to being a great place to work, fostering a culture of success and personal growth.