Restaurant Customer Advisor

Dobbies; Hungerford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading garden centre retailer seeks Restaurant Customer Advisors to provide exceptional customer service in their restaurants. Candidates should have a passion for customer experience, experience in hospitality, and a proactive attitude. This role offers 50% discounts in restaurants and opportunities for development through Dobbies Academy. Join a diverse team passionate about gardens, while maintaining high standards in a fast-paced environment.

Benefits

Generous annual leave

50% off in Restaurants

Financial wellbeing support

Development opportunities

Qualifications

• A passion for delivering a great customer experience.
• Experience in a customer-facing role.
• Ability to work well within a team.

Responsibilities

• Providing excellent customer service.
• Driving sales through customer interactions.
• Maintaining store cleanliness.

Skills

Customer service

Product knowledge

Team collaboration

Sales promotion

Proactive attitude

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions in the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Helping customers with queries related to products, allergies, and dietary requirements through good product knowledge
• Collaborating with your team to maintain store cleanliness and upkeep
• Working on the shopfloor and other areas as needed, including stock management, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service – a great opportunity to gain diverse skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating successes
• Punctuality, good presentation, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Ability to demonstrate our values – being one team, continuous improvement, positivity, love for gardens, and customer focus

What we offer

• Generous annual leave entitlement, with flexible holiday usage and limited statutory days off
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream for financial wellbeing support, early earnings access, savings, and financial advice
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities through Dobbies Academy and eLearning platforms
• A passionate, diverse, and committed team culture focused on customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We are passionate about gardens and plants, showcasing our love through our products, services, and community events. Many stores feature a restaurant or coffee shop, offering a welcoming space for customers. We also engage in community events and charity work. We strive to be a great place to work, encouraging our colleagues to be their best, share successes, and make it work for our customers.