Restaurant Customer Advisor

Dobbies; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading garden centre retailer in Glasgow is seeking a Restaurant Customer Advisor to deliver exceptional customer experiences in their restaurants. Responsibilities include providing top-notch service, driving sales, and ensuring food hygiene. Ideal candidates are passionate about customer service and thrive in fast-paced teams. With generous perks like discounts and personal development opportunities, this role offers a chance to grow within a vibrant culture.

Benefits

Generous annual leave

50% off in restaurants

Access to Wagestream

Confidential support services

Employee training programs

Qualifications

• Experience in a customer-facing role and an interest in hospitality.
• Ability to build relationships and celebrate success in a team.
• Punctual and well-presented with a proactive work attitude.

Responsibilities

• Provide excellent customer service and assist with transactions.
• Drive sales by promoting Dobbies Club membership benefits.
• Maintain cleanliness and upkeep of the store.
• Perform stock work, cash handling, and restaurant service.

Skills

Customer service

Teamwork

Proactive attitude

Fast-paced environment

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using good product knowledge, including allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• Performing duties on the shopfloor and other areas as required, including stock work, cash handling, till operation, take-to-car deliveries, stock control routines, and restaurant service – an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Demonstrates our values at all times – being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexible holiday usage and limited statutory days off
• Uncapped discounts across our stores: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream – support your financial wellbeing by accessing earnings early, saving, and receiving financial advice
• Access to Retail Trust – confidential support, virtual GP, free counselling, and retail rewards through our employee wellbeing platform
• Access to Dobbies Academy – ongoing development through eLearning and training programs
• A thriving, passionate, diverse culture committed to making it work for our customers

About us

At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every nation across the UK.

Our passion for gardens and plants makes us unique. We showcase this through our own brand and branded products, concession partners, and services. We champion garden living all year round.

Many of our stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals.

We organize events and experiences that bring communities together and support a national charity partner, for which our colleagues and customers raise funds.

We’re committed to being a great place to work. We encourage our colleagues to be their best selves daily, share wins, and celebrate success. Together, we make it work for our customers.