Restaurant Customer Advisor

TN United Kingdom; Dundee; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the hospitality sector is seeking enthusiastic Restaurant Customer Advisors to enhance customer experiences across their locations. This role involves delivering exceptional service, managing customer queries, and promoting membership benefits. Ideal candidates will thrive in a fast-paced environment, showcasing their passion for customer satisfaction and teamwork. With a commitment to employee development and a vibrant team culture, this opportunity is perfect for those eager to grow in a rewarding role. Join a company that values its people and celebrates success together.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Access to Retail Trust

Access to Dobbies Academy

Qualifications

• Passion for delivering great customer experiences.
• Experience in a customer-facing role within hospitality.

Responsibilities

• Providing excellent customer service across the store.
• Driving sales through customer interactions and promotions.

Skills

Customer Service

Teamwork

Sales Skills

Product Knowledge

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain cleanliness and the upkeep of your store.
5. Performing various duties on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain additional skills and experience.

Who we are looking for

• A passion for delivering a great customer experience, serving everyone with a smile.
• Experience in a customer-facing role and a passion for working within hospitality.
• Ability to work well within a team, build relationships, and enjoy celebrating success.
• Punctual, well-presented, and possessing a proactive, hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Thrives in a busy, fast-paced environment.
• Demonstrates our values at all times — being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
• Uncapped discounts across our stores: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
• Access to Wagestream — support your financial wellbeing with early earnings access, savings options, and financial advice.
• Access to Retail Trust — confidential support, virtual GP, free counselling, and retail rewards through our employee wellbeing platform.
• Access to Dobbies Academy — ongoing development through eLearning and training programs.
• A thriving, passionate, diverse team committed to making it work for our customers.

About us

At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every nation across the UK.

Our passion for gardens and plants makes us unique. We showcase this through our own brand and branded products, concession partners, and services, championing garden living all year round.

Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.

We host events and experiences that bring communities together, and support a national charity, raising money through colleagues and customers.

We’re committed to being a great place to work. We encourage colleagues to be their best selves, share wins, and celebrate success — together, we make it work for our customers.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 26/04/2025 by TN United Kingdom