Restaurant Customer Advisor

Dobbies; Dundee; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading garden centre retailer in the UK seeks Restaurant Customer Advisors to enhance customer experiences in its restaurants. The role includes providing excellent service, driving sales, and maintaining store cleanliness. Ideal candidates are passionate about customer interaction, enjoy working in fast-paced environments, and appreciate the hospitality sector.

Benefits

Generous annual leave entitlement

50% discount in restaurants

Access to Wagestream for financial wellbeing

Support from Retail Trust

Ongoing development through Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Ability to work well within a team.
• Interest in hospitality.

Responsibilities

• Deliver excellent customer service.
• Drive sales through interactions.
• Maintain cleanliness and assist in stock management.

Skills

Customer Service

Teamwork

Product Knowledge

Punctuality

Proactivity

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions in the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Addressing customer queries with great product knowledge, including allergies and dietary requirements
• Maintaining the cleanliness and upkeep of the store in collaboration with your team
• Working on the shopfloor and other areas as required, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to develop new skills and gain experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain new experiences
• Thrives in a busy, fast-paced environment
• Demonstrates our values at all times—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers

What we offer

• Generous annual leave entitlement allowing you to take holidays when you want, with limited statutory days off
• Uncapped store discounts, including 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls
• Access to Wagestream to support financial wellbeing, including early earnings access, savings, and financial advice
• Support from Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards through our wellbeing platform
• Access to Dobbies Academy for ongoing development via eLearning and training programs
• A thriving, passionate, diverse culture committed to making it work for our customers

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is what makes us special, showcased through our own brand and branded products, concession partners, and services. We champion garden living all year round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We also host events and experiences that bring communities together and support a national charity partner, with colleagues and customers raising funds.

We are committed to being a great place to work. We encourage our colleagues to be their best selves, share wins, and celebrate success—together, we make it work for our customers.