Restaurant Customer Advisor

Dobbies; City of Edinburgh; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading garden centre retailer in Edinburgh seeks passionate Restaurant Customer Advisors to enhance customer experiences and drive sales. Your role will involve assisting customers, maintaining store cleanliness, and promoting membership benefits. Ideal candidates will have a strong customer service background and a proactive attitude. Join a diverse team committed to excellence in a welcoming environment.

Benefits

50% off in Restaurants

25% off in the Garden Centre

10% off in food halls

Access to financial wellbeing support

Development opportunities through Dobbies Academy

Qualifications

• Experience in a customer-facing role in hospitality.
• Ability to thrive in a busy, fast-paced environment.
• Strong interpersonal skills to build relationships with customers.

Responsibilities

• Assist customers with various transactions across the store.
• Drive sales through effective customer interactions.
• Maintain cleanliness and uphold store standards.

Skills

Customer service

Teamwork

Product knowledge

Communication

Proactive attitude

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing great customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
• Helping with customer queries using good product knowledge, including allergies and dietary requirements
• Working with your team to maintain cleanliness and store upkeep
• Working on the shopfloor and other store areas as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering excellent customer experiences with a friendly smile
• Experience in a customer-facing role and an interest in hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctuality, good presentation, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain new experiences
• Ability to thrive in a busy, fast-paced environment
• Ability to demonstrate our values — being one team, continuous improvement, positivity, love for gardens, and customer focus

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
• Support from Retail Trust — confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities through Dobbies Academy and eLearning platforms
• A passionate, diverse, and committed team culture focused on customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

Our passion for gardens and plants is reflected in our products, services, and community engagement. Many stores feature restaurants or coffee shops for a relaxed dining experience.

We host events and activities to connect communities and support a national charity, fostering a welcoming environment for colleagues and customers alike.

We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.