Restaurant Customer Advisor

Dobbies Garden Centres; Cirencester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dobbies Garden Centres is seeking Restaurant Customer Advisors to enhance customer experiences in their restaurants. This role involves providing excellent service, driving sales, and maintaining store standards. Ideal candidates will have a passion for hospitality, strong teamwork skills, and a proactive attitude. Join a diverse culture committed to customer satisfaction and personal development.

Benefits

Generous annual leave entitlement

50% off in restaurants

Access to Wagestream for financial wellbeing

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role.
• Ability to thrive in a busy, fast-paced environment.
• Enthusiasm to learn new skills.

Responsibilities

• Providing excellent customer service and assisting with transactions.
• Driving sales and promoting Dobbies Club membership.
• Maintaining cleanliness and upkeep of the store.

Skills

Customer Service

Teamwork

Product Knowledge

Proactive Attitude

Time Management

Job description

Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants — providing tasty food, ensuring food hygiene, and driving sales.

Responsibilities

1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
3. Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
4. Working with your team to maintain the cleanliness and upkeep of the store.
5. Performing tasks on the shopfloor and other areas as required, including stock work, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience.

Who we are looking for

1. A passion for delivering a great customer experience with a friendly smile.
2. Experience in a customer-facing role and a passion for working within hospitality.
3. Ability to work well within a team, build relationships, and enjoy celebrating success.
4. Punctuality, good presentation, and a proactive, hardworking attitude.
5. Enthusiasm to learn new skills and gain new experiences.
6. Ability to thrive in a busy, fast-paced environment.
7. Demonstration of our values — being one team, continuous improvement, positivity, passion for gardens, and customer focus.

What we offer

1. Generous annual leave entitlement, with flexibility to use holidays when you want.
2. Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early access to earnings, savings, and financial advice.
4. Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Development opportunities via Dobbies Academy, our eLearning platform and programs.
6. A thriving, passionate, diverse culture committed to making it work for our customers.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every nation in the UK. Our passion for gardens and plants is reflected in our products, services, and community involvement. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events and support a national charity partner. We are committed to being a great place to work, encouraging our colleagues to be their best and celebrate success — together, we make it work for our customers.