Restaurant Customer Advisor

Dobbies; Broxburn; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading garden centre retailer in Broxburn is seeking a Restaurant Customer Advisor to deliver exceptional customer service across its restaurants. You will assist customers, drive sales, and maintain store cleanliness. Experience in customer-facing roles and a passion for hospitality are essential. Enjoy generous discounts and development opportunities in a supportive environment.

Benefits

Generous annual leave

50% off in restaurants

Access to financial wellbeing support

Development opportunities

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Ability to thrive in a fast-paced environment.
• Eager to learn and develop new skills.

Responsibilities

• Provide excellent customer service during various transactions.
• Drive sales through customer interactions and promote membership benefits.
• Maintain cleanliness and assist with stock handling.

Skills

Customer service

Communication

Teamwork

Cash handling

Product knowledge

Job description

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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.

Responsibilities

• Providing excellent customer service by assisting customers with various transactions across the store
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Assisting with customer queries using product knowledge, including allergies and dietary requirements
• Maintaining cleanliness and upkeep of the store in collaboration with your team
• Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock routines, and restaurant service—an excellent opportunity to gain new skills and experience

Who we are looking for

• A passion for delivering a great customer experience with a friendly smile
• Experience in a customer-facing role and a passion for hospitality
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain experience
• Thrives in a busy, fast-paced environment
• Demonstrates our values—being one team, continuously improving, bringing a smile, loving gardens, and making things work for our customers

What we offer

• Generous annual leave entitlement, with flexible holiday use and limited statutory days off
• Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in food halls
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
• Support from Retail Trust with confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities through Dobbies Academy’s eLearning platform and programs
• A thriving, passionate, diverse culture committed to customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, concessions, and services, championing garden living all year round.

Many stores feature a restaurant or coffee shop where customers can relax and enjoy refreshments. We also host community events and support a national charity, encouraging colleagues and customers to raise funds.

We are dedicated to being a great place to work, fostering a supportive environment where colleagues can be their best selves, share successes, and make it work for our customers.