RESTAURANT CAPTAIN

ASIA GRAND PTE. LTD.; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading restaurant seeks an F&B Supervisor in Glasgow. This role entails supervising service delivery, managing a team, and ensuring exceptional customer interactions. Candidates should possess experience in the food and beverage industry, ideally with bilingual communication skills in Mandarin and English.

Qualifications

• 2 years of relevant experience in a similar capacity.
• Interaction with guests in Mandarin & English is essential.

Responsibilities

• Supervises service and delivery by F&B attendants.
• Resolves customer complaints and conducts shift briefings.
• Checks and maintains stock for F&B supplies.

Skills

Customer service-oriented mindset

Strong problem-solving abilities

Ability to multi-task

Interpersonal skills

Job description

Responsibilities

1. Greets guests and responds to guest inquiries and requests in a prompt and professional manner.

2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with the restaurant’s standards.

3. Equips with updated knowledge of the restaurant’s products and services

4. Resolves customers’ complaints during shift and logs all complaints for further follow-up actions.

5. Conducts shift briefings to ensure restaurant activities and operational requirements are known to staff on duty.

6. Checks and maintains stock for F&B supplies e.g. cutleries, dinnerware, glassware, etc. for smooth operations.

7. Manage table reservation system and service crew

8. Oversees the maintenance cycle for service equipment.

9. Adhere to hygiene and safety standards

10. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as the company’s standard operating procedures

11. Handles other adhoc duties as and when assigned by Assistant Manager / F&B Manager.

Requirements

1. Demonstrated ability to manage crew members

2. 2 years of relevant experience in a similar capacity

3. Demonstrated ability to interact with customers, employees, and third parties

4. Possesses strong problem-solving and training abilities

5. Interaction with guests in Mandarin & English is essential

6. Customer service-oriented mindset

7. Able to multi-task in a fast-paced environment

Working Hours: 6 days work week, including weekend & PH.