Restaurant & Bars Supervisor

Manor Hotel Meriden; Meriden; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

Gym membership

Golf club membership

Discounted food & beverage

Discounted stays

Job summary

The Manor Hotel Meriden is seeking a Restaurant & Bars Supervisor to join our hotel team. Deliver amazing hospitality and exceed guest expectations while maintaining brand standards across all outlets. You will lead service, train staff, manage events and ensure breakfast, lunch, and dinner run smoothly.

A passion for outstanding customer care and a smart, professional appearance are essential. We offer a competitive salary plus benefits including onsite parking, gym and golf club membership,

Qualifications

• Experience in hotel or restaurant operation, ideally 4-star environment.
• Excellent customer service and ability to train others.

Responsibilities

• Supply and ensure the highest possible level of guest care and service to our guests; internal and external.
• Oversee multiple outlets ensuring service delivery and customer care to hotel and external guests.
• Monitor that all beverage and food items are prepared and served to company standards and within regulations.
• Oversee restaurant and bar operations including staffing, budgets, rosters, and holidays.
• Manage breakfast, lunch, afternoon tea and dinner service to ensure smooth running.

Job description

The Manor Hotel is a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

Marco'srestaurants are all about the experience; the buzz; the uniqueatmosphere and the enjoyment of being out with friends and family in gorgeous, lively surroundings.

We have an exciting opportunity for an Restaurant & Bars Supervisor to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of brand standards, be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

Key responsibilities for the Restaurant & Bars Supervisor are;

• Supply and ensure the highest possible level of guest care and service to our guests; internal and external.
• Oversee multiple outlets ensuring that service delivery and customer care to both hotel and external guests is maintained at all times.
• Check and monitor that all beverage and food items are prepared and served according to company standards and within statutory regulations. Promote additional sales/up selling whenever possible but always within the social responsibilities of the licensee.
• Work alongside the Restaurant & Bars Manager to oversee all operations of the restaurant and bars including, staffing, sales, employee rotas, departmental budgets, wage control, scheduling and holidays.
• Manage all restaurant and bar areas, ensuring the smooth running of breakfast, lunch, afternoon tea and dinner operations.
• Acquire a full working knowledge of the menu, tariff and wine lists together with a full knowledge of the hotel’s food and beverage service policies and procedures.
• Monitor the standards of work, working practices, productivity and standards of customer care of all employees within the department.
• Allocate jobs and 'stations' checking that tasks have been completed before, during and after service periods.
• Deputise in the absence of the Restaurant & Bars Manager.
• Assist with greeting, seating and order taking. Help guests with menu item selection and wine requirements; always anticipating their needs.
• Establish and maintain effective communication with staff (e.g. pre-session team briefings) and senior management/colleagues.
• Analyse key areas of improvement by utilising KPI’s and other performance targets.
• Help with organising and running of special events. (e.g. weddings/ private dinners).
• Assist with staff training; departmental inductions, job skills, safety, statutory requirements and development to encourage them to upsell where possible.
• Support the implementation of new procedures, practices and standards where applicable.

The Ideal Candidate Will:

• Have experience of working within a hotel or restaurant operation, ideally in a 4 star environment
• Be able to deliver excellent customer service at all times and train others to follow a similar example
• Be smart and professional in appearance with a "can do" attitude and excellent communication skills

The Essential Skills:

• Has a passion and commitment to quality and customer service
• Well organised and structured in your approach
• The ability to work in an environment that demands excellence, time and energy