Restaurant & Bar Supervisor

TN United Kingdom; Overton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a passionate Front of House Team Leader. This role offers a unique opportunity to lead a dynamic team in a growing business known for its beautiful pubs and exceptional customer service. You will be responsible for motivating staff, ensuring smooth operations, and delivering top-notch service to patrons. With a commitment to development and growth, this company provides a clear pathway to advancement within the organization. Join a friendly team dedicated to creating memorable experiences in a cozy pub atmosphere, and take your career to the next level!

Benefits

Up to £13 per hour plus a share of Tronc

33% off meals for you and guests

33% off hotel accommodation

Development program

Lifestyle card with 5,000 discounts

Service Awards

Birthday Gift

Referral incentives up to £1000

Qualifications

• Proven track record in restaurant roles with strong communication and decision-making skills.
• Must be organized and knowledgeable about food and beverages.

Responsibilities

• Lead and motivate team members while ensuring high levels of customer service.
• Assist in training and promoting new food and drink offerings.
• Handle shift issues promptly and professionally.

Skills

Restaurant Experience

Communication Skills

Decision-making Skills

Organizational Skills

Knowledge of Food, Wine, and Beer

Confidence

Education

Right to Work in the UK

Job description

If you are looking for a new challenge in a growing business, then read on!

What’s in it for you?

• Up to £13 per hour plus a share of Tronc
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle. The lifestyle card is a 100% free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000

Minimum Requirements:

• Have a proven track record of restaurant experience
• Be at least 18 years of age due to licensing laws
• You’ll be a great communicator
• You’ll have great decision-making skills
• You should be confident
• You’ll need to be organised
• General knowledge of food, wine, and beer
• Have the Right to work in the UK
• Willingness to work a flexible schedule, including weekends and holidays

Responsibilities:

• Take responsibility for teamwork, leading and motivating team members
• Hold pre-session briefings as and when appropriate and ensure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
• Assist in implementing and driving promotional activities
• Support and coach team members to upsell
• Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
• Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
• Liaise with other departments including kitchen and door teams to ensure every customer experiences a consistent level of service
• Assist the General and Assistant Managers as necessary to make the business run effectively and efficiently
• Participate in ongoing training and development
• Must have an eagerness to take advantage of new opportunities

As a Front of House Team Leader, you will need to demonstrate passion and energy to develop team members resulting in focused customer service and exceptional standards.

What do we do?

We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some charming bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.

It’s an exciting time to join us!

Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and are looking to recruit passionate people into our team.

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.