Responsive Repairs Supervisor

Invision Group; Greater London; On-site; GBP 45,000; Full time

Job summary

A leading property services contractor based in Greater London is seeking a Responsive Repairs Manager to oversee the delivery of repair services in social housing. The ideal candidate will have prior experience in managing multi-trade workforces, ensuring high-quality service, and maintaining client satisfaction. This role offers a competitive salary of £45,000, a company vehicle, and clear progression opportunities within a supportive environment.

Benefits

Competitive starting salary

Company vehicle and fuel card

Comprehensive benefits package

Salary review after 6 months

Clear progression opportunities

Qualifications

• Proven experience managing responsive repairs within social housing.
• Background in general maintenance or multi-trade works.
• Full UK driving licence.

Responsibilities

• Manage and support trade teams delivering day-to-day responsive repair works.
• Monitor productivity, quality, and compliance with health & safety procedures.
• Oversee the timely completion of works and resolve any operational challenges.

Skills

Management of responsive repairs

Leadership

Communication skills

Organisational skills

Problem-solving abilities

Job description

Overview

Our client is a long-established property services contractor with over 35 years of successful operation across the UK. With a workforce numbering in the thousands and a turnover exceeding £200 million, they are one of the country's leading providers of repairs, maintenance, and refurbishment services. Operating across the social housing, public sector, and commercial property markets, they partner with local authorities, housing associations, and private landlords to deliver high-quality, customer-focused maintenance solutions. Their reputation has been built on safety, service excellence, and a commitment to investing in their people — ensuring every employee has opportunities for growth and progression.

Role: Responsive Repairs Manager

An excellent opportunity has arisen for an experienced Responsive Repairs Manager to join the team, overseeing the day-to-day delivery of general responsive repairs across social housing stock, predominantly based in the North and Northwest London region. You'"ll be responsible for managing a multi-trade workforce covering carpentry, plumbing, plastering, damp and mould, and general maintenance. The role involves coordinating operatives, ensuring quality workmanship, managing budgets, and maintaining high levels of resident satisfaction.

Responsibilities

• Manage and support trade teams delivering day-to-day responsive repair works
• Monitor productivity, quality, and compliance with health & safety procedures
• Liaise with clients, residents, and internal departments to ensure effective communication
• Oversee the timely completion of works and resolve any operational challenges
• Prepare reports, track KPIs, and drive continuous improvement within your team
• Manage budgets and support commercial performance of the contract

About You

• Proven experience managing responsive repairs within social housing
• Background in general maintenance or multi-trade works (plumbing, carpentry, damp & mould, etc.)
• Excellent leadership and communication skills with a resident-focused approach
• Strong organisational and problem-solving abilities
• Full UK driving licence

What’s on Offer

• Competitive starting salary of £45,000
• Company vehicle and fuel card
• Comprehensive benefits package
• Salary review after 6 months
• Clear progression opportunities within a well-structured, supportive organisation