Responsive Repairs Supervisor

Chalk Farm; Greater London; On-site; GBP 45,000 - 52,000; Full time

Job summary

A social housing provider in Greater London seeks an experienced Responsive Repairs Manager. You will oversee the day-to-day delivery of general responsive repairs, manage a multi-trade workforce, and ensure compliance with safety procedures. The ideal candidate has a strong background in social housing repairs and excellent communication skills. This position offers a competitive salary and progression opportunities within a supportive organization.

Benefits

Competitive starting salary

Company vehicle and fuel card

Comprehensive benefits package

Salary review after 6 months

Clear progression opportunities

Qualifications

• Proven experience managing responsive repairs within social housing.
• Background in general maintenance or multi-trade works.
• Full UK driving licence.

Responsibilities

• Manage and support trade teams delivering day-to-day responsive repair works.
• Monitor productivity, quality, and compliance with health & safety procedures.
• Liaise with clients, residents, and internal departments.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Job description

Overview

An excellent opportunity has arisen for an experienced Responsive Repairs Manager to join the team, overseeing the day-to-day delivery of general responsive repairs across social housing stock, predominantly based in the North and Northwest London region. You'll be responsible for managing a multi-trade workforce covering carpentry, plumbing, plastering, damp and mould, and general maintenance. The role involves coordinating operatives, ensuring quality workmanship, managing budgets, and maintaining high levels of resident satisfaction.

Responsibilities

• Manage and support trade teams delivering day-to-day responsive repair works
• Monitor productivity, quality, and compliance with health & safety procedures
• Liaise with clients, residents, and internal departments to ensure effective communication
• Oversee the timely completion of works and resolve any operational challenges
• Prepare reports, track KPIs, and drive continuous improvement within your team
• Manage budgets and support commercial performance of the contract

Qualifications

• Proven experience managing responsive repairs within social housing
• Background in general maintenance or multi-trade works (plumbing, carpentry, damp & mould, etc.)
• Excellent leadership and communication skills with a resident-focused approach
• Strong organisational and problem-solving abilities
• Full UK driving licence

Benefits

• Competitive starting salary of £45,000
• Company vehicle and fuel card
• Comprehensive benefits package
• Salary review after 6 months
• Clear progression opportunities within a well-structured, supportive organisation