Responsive Planner

Cardo; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Responsive Planner to enhance their team in Pembrokeshire. This pivotal role involves coordinating maintenance tasks, prioritizing work orders, and ensuring timely communication with clients and technical managers. The ideal candidate will possess strong communication skills, proficiency in Microsoft Office, and a keen attention to detail. This position offers an exciting opportunity to streamline operations and contribute positively to the team's success. If you are motivated and ready to make an impact, this role is perfect for you.

Qualifications

• Experience in organizing jobs from start to finish.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Coordinate and schedule maintenance work across various teams.
• Communicate effectively with residents and contractors on repair status.

Skills

Strong communication skills

Proficiency in Microsoft Office Suite

Attention to detail

Problem-solving skills

Ability to work independently

Tools

Microsoft Office Suite

Job description

Job description

We are currently looking for a Responsive Planner to join our team in Pembrokeshire.

Overall purpose of the role: The Responsive Planner is responsible for coordinating and scheduling maintenance work across various teams. This role involves liaising with clients and technical managers to prioritise tasks, ensure timely completion, and maintain high-quality standards by means of telephone, email, and using our in-house systems to plan and organise.

Accountabilities/Responsibilities:

1. Experience in organising jobs from start to finish.
2. Receive, review, and prioritise incoming work orders and repair requests.
3. Communicate effectively with residents, contractors, and internal teams to provide updates on repair status and address any concerns.
4. Allocate appropriate resources, including contractors and internal teams, to ensure timely completion of repairs and maintenance tasks.
5. Work efficiently using travel time and productivity to help plan.
6. Proactively identify and address potential issues or delays.
7. Run reports on historic jobs and plan into diaries while contacting tenants.
8. Prepare regular reports on repair activity, response times, and service quality for management review.
9. Work from a live diary to ensure operatives have a supply of works for the trades they do.
10. Understand what trades are required and the order in which they are to be released to complete all works.
11. Create and adjust daily and weekly schedules.
12. Regularly evaluate existing processes for efficiency and effectiveness, identifying opportunities for streamlining operations and enhancing service quality.

Key Skills & Experience:

1. Strong communication skills, both verbal and written.
2. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment.
3. Friendly, approachable, and professional demeanor.
4. Strong attention to detail and problem-solving skills.
5. Ability to work independently as well as part of a team.

If you are a motivated individual looking to contribute positively to our team, we encourage you to apply for this exciting opportunity as a Responsive Planner.