Responsive Maintenance Planner

JR United Kingdom; Chester; Hybrid; GBP 32,000; Full time

Job summary

A prominent housing organisation in Chester is seeking a Responsive Maintenance Planner to enhance the quality of their repairs service. The successful candidate will organise workloads, handle emergency and routine repairs, and ensure customer satisfaction through effective communication. This full-time position offers a competitive salary and promotes a healthy work/life balance, including hybrid working options.

Benefits

Great salary and benefits

Health and wellbeing commitment

Strong work/life balance

Commitment to Equality, Diversity & Inclusion

Qualifications

• Experience in the housing sector required.
• Ability to prioritise emergency repairs needed.
• Ready to handle varied tasks and situations.

Responsibilities

• Organise the workload of in-house trade operatives.
• Increase the productivity of the team.
• Liaise with customers and provide excellent service.

Skills

Excellent communication

Organising workload

Handle customer feedback

Scheduling repairs and maintenance

Job description

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Responsive Maintenance PlannerChester£31,037per annumFull time Permanent (35 hours)
About You
Are you ready to play a key role in our responsive maintenance team? Are you passionate about delivering excellent services to customers and organising the workload of our in-house trade operatives? We need someone who is friendly, professional and an excellent communicator to work in our busy and vibrant team. Were focused on improving our repairs service and youll play a big part in making that happen.
Youll have experience in the housing sector, with knowledge of scheduling repairs and maintenance work, and be ready to handle a wide and varied range of tasks and situations from prioritising emergency repairs, scheduling in routine repairs, increasing the productivity of our team and liaising with our customers - no two days will be the same. Youll turn negatives into positives by listening to customer feedback and youll take the initiative and lead on collaboration with colleagues across the business to ensure our targets are met and high levels of customer satisfaction are achieved.
This is new role to support our existing Responsive Maintenance Planner, and is part of our ongoing commitment to improving our repairs service and delivering our Corporate Plan. If you think youve got most of what we are looking for, but not everything, wed still love to hear from you. The closing date for applications is 5pm on Friday 22nd August.
Youll need to submit a CV and supporting statement telling us about you and why you're right for the job.
Interviews will take place week commencing 8 September at our head office in Chester.
Benefits
Our offer to you
Here are just some of the reasons we think you would enjoy a Career at Muir...

• We offer a great salary and benefits
• We are serious about health and wellbeing
• We are committed to living our values every day
• We are committed to Equality, Diversity & Inclusion
• We offer a strong work/life balance, including hybrid working
• We are committed to high colleague engagement

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