Responsive Maintenance Planner

Muir Group Housing Association; Chester; On-site; GBP 27,933 - 34,140; Full time

Benefits offered by this job

Great salary and benefits

Commitment to health and wellbeing

Strong work/life balance

Hybrid working options

Focus on equality, diversity, and inclusion

Job summary

A housing association in Chester is seeking a Responsive Maintenance Planner to manage repairs and assist in organizing workloads. The ideal candidate should have experience in the housing sector and excellent communication skills. Responsibilities include prioritizing emergency repairs and ensuring high levels of customer satisfaction. A competitive salary and benefits are offered, highlighting their commitment to health, wellbeing, and work/life balance.

Qualifications

• Experience in the housing sector with scheduling repairs and maintenance work.
• Ability to manage a wide range of tasks from prioritizing repairs to liaising with customers.
• Excellent customer service orientation and a positive attitude.

Responsibilities

• Organize workload of in-house trade operatives.
• Handle emergency and routine repairs efficiently.
• Collaborate with colleagues to meet service targets.

Skills

Excellent communication

Organizational skills

Customer service

Problem-solving

Job description

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Client Talent Acquisition Team Leader @ IRIS | Networx | Recruiter | Diversity & Inclusion Advocate

Responsive Maintenance Planner

Chester

£31,037 per annum

Full time – Permanent (35 hours)

About You

Are you ready to play a key role in our responsive maintenance team? Are you passionate about delivering excellent services to customers and organising the workload of our in-house trade operatives? We need someone who is friendly, professional and an excellent communicator to work in our busy and vibrant team. We’re focused on improving our repairs service and you’ll play a big part in making that happen.

You’ll have experience in the housing sector, with knowledge of scheduling repairs and maintenance work, and be ready to handle a wide and varied range of tasks and situations from prioritising emergency repairs, scheduling in routine repairs, increasing the productivity of our team and liaising with our customers - no two days will be the same. You’ll turn negatives into positives by listening to customer feedback and you’ll take the initiative and lead on collaboration with colleagues across the business to ensure our targets are met and high levels of customer satisfaction are achieved.

This is new role to support our existing Responsive Maintenance Planner, and is part of our ongoing commitment to improving our repairs service and delivering our Corporate Plan. If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

The closing date for applications is 5pm on Friday 22nd August.

You’ll need to submit a CV and supporting statement telling us about you and why you're right for the job.

Interviews will take place week commencing 8 September at our head office in Chester.

Our offer to you

Here are just some of the reasons we think you would enjoy a Career at Muir...

• We offer a great salary and benefits
• We are serious about health and wellbeing
• We are committed to living our values every day
• We are committed to Equality, Diversity & Inclusion
• We offer a strong work/life balance, including hybrid working
• We are committed to high colleague engagement

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Non-profit Organization Management and Civic and Social Organizations

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