Response Team (Casual)

Nottingham Forest; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

Nottingham Forest FC is seeking Turnstile Operators to ensure the safety and well-being of all attendees. The role involves monitoring crowd behaviour, responding to incidents, and providing excellent customer service, requiring a valid SIA license and security experience. This casual position offers flexible hours, aiming to create a positive environment for supporters.

Qualifications

• Valid SIA license required.
• Experience in security preferred, especially in stadiums or events.
• Ability to stay calm under pressure.

Responsibilities

• Monitor crowd behaviour and respond to incidents.
• Facilitate safe player arrivals and maintain pitch security.
• Conduct checks and searches at entry points.

Skills

Communication

Conflict Resolution

Customer Service

Physical Fitness

Job description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety and Security

Reporting to: Steward Resourcing and Training Lead

About the Role:

The primary role is to provide a high level of care, comfort, and wellbeing for all persons attending the event. Turnstile Operators should present themselves in a positive, courteous, and professional manner at all times, focusing on enhancing the customer experience.

Key Tasks and Responsibilities:

1. Incident Response: Monitor crowd behaviour and stadium areas for security threats, respond to incidents, coordinate with security personnel and police, and conduct safe ejections when necessary.
2. Player Arrival: Facilitate the safe arrival and escort of players and officials, ensuring smooth access and movement within the stadium.
3. Body Worn Video: Operate body-worn cameras correctly, ensuring compliance with data protection regulations.
4. Conflict Resolution: De-escalate disputes among spectators professionally.
5. Reporting of Evidence: Support investigations with accurate reports, witness statements, and evidence, including court appearances if required.
6. Pitch Protection: Maintain pitch security during matches, responding to breaches promptly.
7. Team Collaboration: Work with the security team, police, medical staff, and management, participating in training and briefings.
8. Bag Checks & Searches: Conduct thorough checks and searches at entry points in accordance with policies.
9. Customer Service: Assist supporters, provide directions, and ensure a positive stadium experience.
10. Compliance: Follow all relevant laws, regulations, and club policies regarding safety and security.

What are we looking for:

• Valid SIA license
• Willingness to apply for a DBS check
• Experience in security, preferably in stadiums or large events
• Excellent communication and interpersonal skills
• Ability to stay calm under pressure
• Physical fitness for prolonged standing and patrols
• Flexibility for evening, weekend, and holiday shifts
• Commitment to safety and security standards
• Willingness to undertake training provided by Nottingham Forest

Forest For Everyone

We promote a culture of diversity and inclusion, welcoming applications from all backgrounds and promoting equal opportunities. Nottingham Forest FC is committed to safeguarding and may require a DBS check for successful applicants.