Response Support Coordinator

Job title: Response Support Coordinator

Grade: E

Salary: £33,366 per annum (rising by annual increments to £36,124). More information on salaries and progression can be found on our pay and policies page.

Hours: Full Time – 37 hours per week

Location: The service encourages flexible working and is open to flexible working options. The role will be based at Potterne Support Offices with the flexibility to work from home / DWFRS Stations / Support Offices. We would welcome a conversation with the successful candidate on what type of flexible working arrangement will work best for you. There will be a requirement to attend your base location approximately 1 day a week for key activities and meetings.

Appointment Type: Permanent

Contact: For a chat about this post, please contact Steve Halliday (WM Resourcing Systems Manager) on 07817175543 or Steve.Halliday@dwfire.org.uk

Closing and Interview date: The closing date for applications is 4th May 2025 (midnight). It is intended that interviews will take place on 20th May 2025. Should you be shortlisted for interview, further details regarding the interview format / location will be provided before the interview date.

This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn’t do it.

We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks’ full pay during maternity leave (subject to qualifying criteria) and health & well-being services.

As a Response Support Coordinator in our Response Support department you will:

1. Effectively manage personnel (indirect line management) and ensure the provision of services within the department/function which are in line with Service needs.
2. Manage the administration of the Officers’ Rota, in accordance with Service Procedure, to ensure sufficient officer cover in terms of geographical cover, required numbers and attributes, and react accordingly when deficiencies are identified.
3. Oversee the administration of whole-time and on call crewing, in accordance with Service Procedure, to ensure sufficient operational cover in terms of appliance numbers, ridership levels and required skill sets.

What makes you our ideal Response Support Coordinator?

1. 4 GCSE passes – Grade A*-C / 9-4, including English and Mathematics / equivalent Level 2 qualification / or higher-level relevant qualification.
2. Detailed technical knowledge of data management and systems.
3. Sound knowledge of good governance with regards to data and information management.
4. Experience of analysing complex data to develop reports and recommendations for subsequent managerial action.

For full details of the role and requirements please have a look at the job description and person specification.

Other Information:

1. You must be able to fulfil the travel requirements of the role. Travel requirements are monthly team meeting in Five Rivers Salisbury and occasional meetings as and when required at other DWFRS locations.
2. A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment.
3. Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical, negative drug test, receipt of satisfactory references, and an explanation of any gaps in employment in the last 3 years.