Response Repairs Supervisor

Thrive SW; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing facilities management company is seeking a Maintenance and Repairs Team Leader to oversee a remote trades team in Bristol. This role involves managing daily operations, ensuring customer satisfaction, and supporting team performance. The ideal candidate will have a trade qualification and strong leadership skills, as well as proficiency in Excel. This position offers a competitive salary, 25 days holiday, pension, and additional benefits.

Benefits

25 days holiday entitlement

Pension

Company car scheme

Mobile phone and tablet for business use

Qualifications

• A trade qualification to show technical competency, or equivalent.
• SMSTS, or equivalent site management courses.
• Ability to lead a team to achieve targets.

Responsibilities

• Manage a remote trades team and respond to real-time enquiries.
• Diagnose repairs as they happen each day.
• Support the team to achieve their targets.

Skills

Trade qualification

SMSTS or equivalent

Leadership

Proactive problem-solving

Excel proficiency

Job description

Are you a Maintenance Team Leader or Supervisor coming from a trades background and looking for a new role working across Bristol.

Would you like to work for one of Bristol fastest growing FM and Maintenance companies.

As Maintenance and Repairs Team Leader you will be responsible for managing a remote trades team. Your work activities will include:

Responding to real-time enquiries from the trade team and the client.
Diagnosing repairs as they happen each day.
Supporting the team to achieve their targets.
Focusing on first time fix and customer satisfaction.
Proactively working with your team to overcome challenges.
Being the first point of escalation for feedback on workmanship, time delays and service.
Working with the administration support team to ensure work is planned correctly and operating productively.
Supporting on complaint resolution.
Conducting 1-2-1s with your team to manage performance.
Keeping our internal systems up to date with accurate information.
Using our Excel and our systems to run reports into productivity for labour and time targets, and saving materials, stock management and PDA usage.
Other details -

• 8.00 - 17.00 Monday to Friday, 40hrs per week.
• 25 days holiday entitlement, plus bank holidays.
• Pension.
• Company car scheme.
• Mobile phone and tablet for business use.

To be successful in this role you will need:
A trade qualification to show technical competency, or equivalent
SMSTS, or equivalent site management courses.
Ability to build positive and productive working relationships, using diplomacy when communicating.
Ability to lead a team to achieve targets.
To be proactive when dealing with issues and try and find solutions.
To be responsive, resilient, and able to manage fluctuating workload and demanding priorities.
A good skill level with Excel and other IT systems

For further information on the role and the company you would be working for please APPLY NOW or get in touch with Rhymel Henderson for a confidential chat