Response Operations Manager

Solace Global Risk is recruiting for a Response Operations Manager for their headquarters in Poole, Dorset.

This is an entry-level role into risk management based at our 24/7 operations centre. This vital frontline role sees applicants working as part of a team delivering risk management services to our clients across the globe.

Purpose of job:

• Frontline response to emergencies, protecting people, assets and reputations.
• Monitoring of global events, proactive and reactive alerting and notifications.
• Management and oversight of ongoing on and offshore operations.

Accountabilities and responsibilities:

• Intricate knowledge of Solace Standard Operating Procedures (SOPs) and Incident/Emergency Procedures.
• Keep Solace customers and staff safe wherever they are in the world.
• Focus on allocated region for intelligence, country reports and special reports.

Main Duties:

• Monitoring of security and other events globally.
• Monitoring of Solace staff and customers globally.
• Advising customers and staff 24/7 about events that impact them.
• Screening, prioritising, grading and publishing security alerts into the Solace Secure Platform.
• Conducting short-term analysis on specific events and writing advisories.
• Maintaining country reports within their designated Area of Responsibility.
• Providing security advice for customers intending to travel or already in locations around the world.
• Scoping, proposing, contracting, planning and managing journey management tasks around the world for corporate customers.
• Liaising with and building the Solace Global Provider Network.
• Responding to crisis events around the world to keep customers safe, including if required immediate lifesaving advice protocols through to managing their evacuation to a safe location.
• Liaison with clients regarding security requirements, management of their expectations and delivery of exemplary operational outcomes in accordance with Solace SOPs.
• Proactively develop and maintain a professional client relationship with clients, whilst ensuring all contractually agreed responsibilities are delivered within operational timeframes.
• Ensure operational records are completed correctly; to satisfy internal and external audits, these critically include export control regulations and restrictions.
• Ensure Company reputation, ethos and unrelenting pursuit of excellence is maintained to an impeccable standard by all contractors.
• Use judgement and experience to rectify/troubleshoot issues that may arise.
• Support to commercial team as required.
• Represent the Solace Operations Centre in meetings as required.
• Specified tasks as directed by Line Manager.

Key Relationships:

• Customers, MD Risk, MD Maritime, Operations Directors, Maritime Operations, Intelligence Analysts, Senior Response Manager, Commercial team, Accounts and Contractors.

Required Skills and Experience:

• Essential: Excellent written and verbal communications.
• Essential: Ability to coordinate and prioritise tasks in a fast-paced environment.
• Essential: A proactive person with the ability to perform calmly under pressure.
• Essential: Excellent administration skills with a keen eye for detail.
• Essential: Excellent computer skills, experience with MS Office applications.
• Essential: Interest in and good knowledge of current affairs.
• Essential: Ability to work with often little direct supervision.
• Essential: Clear CRB check/right to work in the UK.
• Desirable: Experience of responding to critical incidents.
• Desirable: Second language.
• Desirable: Intelligence analysis experience.
• Desirable: Military or Police experience.
• Desirable: Degree level education.

Other important features or requirements of the job:

• Work a 12 hr shift of 2 days, 2 nights and 4 days off.
• Annual Leave of 16 days x 12 hour shifts.
• To deliver verbal briefings/presentations as required.
• Right to live and work in the United Kingdom and undertake Security Clearance.

To apply, please send your CV and covering letter to mveale@solaceglobal.com