Respiratory Team Administrator

Integrated Care System; London; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A healthcare organization in London is seeking a motivated Team Clinical Administrator to join their Respiratory Physiology team. This hybrid role involves managing administrative tasks and supporting clinical activities in the specialist Sleep Centre. Applicants should have strong organizational skills, customer service experience, and the ability to perform under pressure. Full training will be provided, making it an excellent opportunity for those looking to enter the healthcare field.

Benefits

Career development

Flexible working

Staff recognition scheme

Qualifications

• Educated to GCSE level with minimum 5 at grade C or above.
• Experience in a similar role is beneficial.
• Understanding of confidentiality issues.

Responsibilities

• Manage correspondence and typing reports.
• Arrange meetings and manage room bookings.
• Support the team in clinical inquiries and patient interactions.

Skills

Organisational skills

Communication

Interpersonal skills

IT literacy

Education

GCSEs with at least 5 at grade C or above

NVQ level 3 in relevant subject

Tools

Microsoft Office Suite

Patient Administration System

Job description

A vacancy has arisen for a motivated, enthusiastic and reliable individual to join the Respiratory Physiology team in the role of Team Clinical Administrator (band 3). This is a hybrid role, working between the administrative and clinical arms of the service in the specialist Sleep Centre at Charing Cross Hospital. You will join a multidisciplinary team including consultants, clinical scientists, physiologists and administrators.

You will play a key role in providing a comprehensive and good quality administrative service, working closely with the respiratory medicine operational team to book patient sleep studies, and liaising with and supporting the sleep receptionist delivering day-to-day services. Clinically, you will support the smooth running of the CPAP clinics, assist the clinical team with routine patient queries, interact with walk-in patients, post replacement parts and issue sleep study equipment to patients.

This is a specialist role and although direct experience is not required as full training will be given, some experience with patients would be an advantage. Excellent customer service skills, empathy and the ability to work under pressure are essential.

Main duties of the job

• Manage all correspondence, typing reports, agendas, minutes of meetings for the designated team.
• Arranges meetings for the team as necessary, managing room bookings and materials required.
• Receive post and deal with routine correspondence and undertake follow-up action as directed by the unit manager or team leader.
• Use initiative and work without direct supervision, as well as to use relevant information technology to facilitate the performance of tasks.
• Participate in annual appraisals and performance reviews. Identify personal development needs.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person Specification

Qualifications

• Educated to GCSE level, with at least 5 at grade C or above
• NVQ level 3 in relevant subject, or equivalent qualification/experience
• RTT and medical terminologies exposure

Knowledge and Skills

• Able to meet deadlines
• Strong organisational skills
• Ability to work on own initiative and as part of a team
• Flexibility
• Able to demonstrate an understanding of issues relating to confidentiality
• Clear written and verbal communication.
• Professional telephone manner
• Good interpersonal skills
• 18 week RTT and Cerner training

Experience

• Filing techniques
• Basic IT literacy
• Experience of working to tight deadlines
• Previous experience working in a similar role
• Previous experience in the use of a Patient Administration System or other relevant healthcare information systems
• Experience in the use of all programmes within the Microsoft Office suite

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.