Respiratory Booking Team Administrator | East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals NHS Trust; Canterbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A large hospital trust in England is seeking someone to support their Respiratory Diagnostic team. This role involves appointing diagnostic outpatients, maintaining waiting lists, and performing clerical duties. Ideal candidates should be compassionate individuals, motivated to contribute to patient care and join an improvement journey. Internal applicants and those at risk of redundancy within the specified healthcare system are prioritized.

Responsibilities

• Appoint diagnostic outpatients from GP and Consultant referrals.
• Maintain a waiting list of patients waiting for investigations.
• Appoint extra clinics to help bring waiting times down.
• Answer telephone queries and transfer calls.
• Undertake clerical duties appropriate to grading.
• Cover reception when needed.
• Work within DATA Protection Act and attend mandatory training.
• Attend in-house training courses for new service developments.

Job description

Overview

As a team we are working hard to ensure we put patients at the heart of everything we do. We are on an exciting improvement journey and can offer you a rewarding and supportive role providing a full range of diagnostic care within the Respiratory Diagnostic team.

Responsibilities

• Appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
• Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to be acceptable level.
• Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
• To undertake other clerical duties as required, appropriate to the grading.
• To cover reception when needed.
• Work within the constraints of the DATA Protection Act and attend all mandatory training as required.
• To attend all in-house training courses as required, enabling the delivery of new service developments/changes.

About the Trust

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Additional information

Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

This advert closes on Monday 6 Oct 2025