Respiratory Booking Team Administrator

East Kent Hospitals University NHS Foundation Trust; England; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a full-time position within the Respiratory Diagnostic team. The role involves appointing patients for diagnostic investigations and managing queries. Applicants should have GCSE Maths and English at Grade C or above, strong typing, and communication skills. Experience in a customer service environment is a plus. This permanent role offers a salary of £24,465 per annum.

Qualifications

• Must have GCSE Maths and English Grade C or above or equivalent.
• Proven keyboard skills or RSA stage III typing.
• Experience of working in a customer service environment is desirable.

Responsibilities

• Appoint diagnostic outpatients for appropriate investigations.
• Maintain a waiting list for patients awaiting investigations.
• Answer telephone queries and transfer calls as necessary.
• Cover reception when needed.
• Attend in-house training courses as required.

Skills

Accurate typing skills

Excellent communication skills

Ability to prioritise workload

Planning and organisation skills

IT skills using Microsoft software and Excel

Education

GCSE Maths and English Grade C or above

RSA stage III typing or equivalent keyboard skills

Tools

Microsoft Office including Excel and PowerPoint

Job description

Overview

Job Summary: As a team we are working hard to ensure we put patients at the heart of everything we do. We are on an exciting improvement journey and can offer you a rewarding and supportive role providing a full range of diagnostic care within the Respiratory Diagnostic team.

About Us: We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note: This vacancy is open to internal applicants employed by East Kent Hospitals University NHS Foundation Trust (EKHUFT) and to candidates at risk of redundancy within the Kent and Medway Integrated Care System (ICS), which includes NHS Kent and Medway ICB, Dartford and Gravesham NHS Trust, East Kent Hospitals University NHS Foundation Trust, Kent and Medway NHS and Social Care Partnership Trust, Kent Community Health NHS Foundation Trust, Maidstone and Tunbridge Wells NHS Trust, and Medway NHS Foundation Trust. Only applicants from these organisations will be considered for shortlisting at this stage.

Details

Date posted: 22 September 2025

Pay scheme: Agenda for change
Band: Band 2
Salary: £24,465 a year per annum
Contract: Permanent
Working pattern: Full-time, Flexible working
Location: Kent and Canterbury Hospital/Thanet CDC when opens; Ethelbert Road, Canterbury, CT1 3NG

Job Description

Responsibilities

• To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
• Maintain a waiting list of patients waiting for investigations, who can't be appointed straight away.
• Appoint extra clinics to help bring the waiting times down to an acceptable level.
• Answer telephone queries and, if necessary, transfer calls to an appropriate staff member.
• Undertake other clerical duties as required, appropriate to the grading.
• Cover reception when needed.
• Work within the constraints of the Data Protection Act and attend all mandatory training as required.
• Attend all in-house training courses as required, enabling the delivery of new service developments/changes.

Person Specification

Essential Qualifications & Training

• GCSE Maths and English Grade C or above (or equivalent)
• RSA stage III typing or proven keyboard skills. Microsoft Office including Excel and PowerPoint

Essential Skills & Experience

• Accurate typing skills. IT skills using Microsoft software and Excel. Ability to prioritise workload.
• Ability to work on own initiative.
• Excellent communication skills.
• Planning and organisation skills.
• Diplomacy, discretion and confidentiality.

Desirable

• Experience of working in a customer service environment.
• Basic understanding of follow up appointments.
• Knowledge of Datix reporting.
• Knowledge of the NHS appointment system.
• Experience of supervising a team.
• Basic knowledge of audit reporting.
• Previous experience of working within a busy environment.

Governance & Personal Attributes

• Upholds and models the Trust values.
• Desirable: Knowledge of Datix reporting.
• Essential: Experience of supervising a team; Knowledge of the NHS appointment system.
• Desirable: Basic knowledge of audit reporting; Previous experience of working within a busy environment.

Other Information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be made to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants may need to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement.