Resourcing Technical and Systems Lead

South Western Ambulance Service NHS Foundation Trust; Bristol, Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional ambulance service in England is seeking a Resourcing Technical and Systems Lead to ensure effective running of the resourcing system and compliance. The role involves technical support and system management across various locations. Ideal candidates will have experience in IT and scheduling, alongside relevant certifications. Enjoy a supportive work environment with opportunities for professional development.

Benefits

27 days holiday per year

Pay enhancements for out of hours working

Car leasing scheme

Free parking across Trust sites

Wide range of discounts

Qualifications

• Evidence of higher education or equivalent experience required.
• Full Driving License is necessary.
• SQL certification is preferred.

Responsibilities

• Support the Resource Technical Compliance and Systems Supervisor.
• Provide technical system support to all users.
• Assist with design of new Trust rota patterns and working schedules.

Skills

IT competency

Scheduling

Team working

Education

Higher education or equivalent experience

Teaching qualification or equivalent experience

SQL certification

Tools

Microsoft IT package

Job description

Resourcing Technical and Systems Lead

The closing date is 23 September 2025

The post holder will be key in supporting the Resource Technical Compliance and Systems Supervisor and wider organisation with any change to a new system or systems should this be required. The post holder will be required to work from various locations across the Trust with the base of operations being Exeter and/or Bristol.

The GRS Technical Compliance and Systems Lead is a specialist within the Trust regarding the effective running of the chosen resourcing system, rota compliance and design, providing technical system support to all users.

The post holder will aid the Resource Technical Compliance and Systems Supervisor in the management of system queries and developments relating to GRS or the chosen rostering software in place.

They will support the Resource Technical Compliance and Systems Supervisor with system security, including delegated responsibility for setting up, maintaining, and regularly reviewing appropriate and suitable user access rights.

The post holder will assist with design of new Trust rota patterns and working schedules ensuring contractual compliance, and compliance with relevant legislation and policy. This will include complex flexible working arrangements, rotational roles, and acting as a Trust expert regarding Agenda for Change Working Hours and Unsocial Hours and fatigue calculations.

We currently have two vacancies available: one permanent position and one fixed-term/secondment role covering maternity leave

Main duties of the job

• Supporting the Resource Technical Compliance and Systems Supervisor and wider organisation with any change to a new system or systems should this be required.
• Specialist within the Trust regarding the effective running of the chosen resourcing system, rota compliance and design, providing technical system support to all users.
• Aid the Resource Technical Compliance and Systems Supervisor in the management of system queries and developments relating to GRS or the chosen rostering software in place.
• Support the Resource Technical Compliance and Systems Supervisor with system security, including delegated responsibility for setting up, maintaining, and regularly reviewing appropriate and suitable user access rights.
• Support the Resource Technical Compliance and Systems Supervisor in ensuring data is accurately recorded for contracted hours, bank hours, overtime hours and all absence hours.
• Lead specialist in high-quality workforce data information and reporting to support workforce and vehicle utilisation and planning, monitoring and development of services.
• Assist with design of new Trust rota patterns and working schedules ensuring contractual compliance, and compliance with relevant legislation and policy. This will include complex flexible working arrangements, rotational roles, and acting as a Trust expert regarding Agenda for Change Working Hours and Unsocial Hours and fatigue calculations.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Staff networks
• Wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see the attached job description and person specification.

Person Specification

Education and Qualifications

• Evidence of higher education or equivalent experience
• Evidence of competency in IT or Data entry - such as NVQ in Business Admin, CLAIT, C&G ECDL or equivalent experience
• Teaching qualification or equivalent experience, for example, AET (Award in Education and Training)
• Full Driving License
• SQL certification

Previous experience (Paid/ Unpaid relevant to job)

• Office and Team working experience
• Experience with Microsoft IT package
• Scheduling or resource management experience
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust