Resourcing Manager - FS Assurance Advisory - 12 months - London

Ernst & Young Advisory Services Sdn Bhd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global consulting firm is seeking an experienced Resource Manager to oversee the deployment and management of client resources. You will lead a team on workforce planning and engage with senior stakeholders to meet business objectives. The ideal candidate has a strong background in resource management within professional services. The position offers a competitive package and opportunities for career development.

Benefits

Flexible working arrangements

Comprehensive rewards package

Career development support

Qualifications

• Proven experience within Resource Management or workforce management in a professional services environment.

Responsibilities

• Deliver end-to-end deployment solutions to client-facing business.
• Manage headcount and capacity planning optimally.
• Provide leadership insights on business performance.
• Forecast financial performance and utilisation levels.

Skills

Team player

Written and oral communication skills

Commercial acumen

Stakeholder management

Problem solving

Education

University degree or equivalent experience

Tools

Retain (Resource Management tool)

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Are you an experienced Resource Management professional? Do you want to be part of a high-performing team? An exciting opportunity has arisen to join our FS Assurance Resource Management team to support one of our teams as a Resource Manager.

The Opportunity

This is a partnering role where you will help influence and manage the supply, demand and deployment of approximately two hundred client servers. You will manage a small offshore team who will be responsible for the workforce planning e.g. mix of skills, capabilities, off-shore solutions, future workforce operating models and workforce plans to realise the ambitions of our service line.

You will use a commercial mind-set to understand and monitor business performance and the issues and challenges facing the practice. Your focus will be working closely with senior stakeholders to meet financial and non-financial objectives, as well as overseeing and ensuring that resource requirements for our engagement teams are met, optimising the utilisation of resources, improve performance and ensure Operational Excellence is maintained at all times.

Key Responsibilities

Deployment

• Delivering end to end deployment solutions to the client facing business.
• First point of contact for the Sub Service lines Leadership team managing all aspects of Supply demand and deployment.
• Monitor and escalate availability of resources and work proactively with colleagues from across all Service Lines, including UKI, to ensure utilisation is maximised.
• Analyse pipeline and proactively engage with pursuit teams to understand proposed resource model, ensuring resource requirements are known and can be met.

Headcount Management

• Supporting on headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce
• Supporting on workforce planning to ensure the goals of long-term headcount management are met and aligned with FS Assurance objectives.

Experience Management

• Work with client facing staff to understand their skills and experiences for appropriate alignment to engagements.
• Liaise with the business, counsellors and HR to keep abreast of the development needs of all individuals in the group to ensure planning is aligned.

Business Impact

• Provide the Leadership team with insights on business performance and discuss trends, interventions and actions to improve results
• Forecast financial performance and utilisation levels on a weekly/monthly/quarterly and annual basis using Retain (Resource Management tool) and EY Financial Reporting tools.
• Required to prepare, analyse and present Management Information to senior stakeholders on budget vs. actual, headcount, deployment and wider Operational Excellence metrics such as utilisation, Retain accuracy, timesheets
• Understand and communicate key business developments which may affect upcoming performance through regular update with key stakeholders, including client serving leadership.
• Producing and maintaining various ad hoc and regular Management Information reports, interpreting and acting on results.

Skills and Attributes for Success

• A strong team player who is self-motivated, self-reliant and results orientated.
• Excellent written and oral communications skills.
• Strong commercial acumen – the ability to use data to tell a narrative
• Ability work under pressure to meet competing demands.
• Confident and resilient to deal with challenges from the business and client facing individuals.
• Strong stakeholder management capability to effectively influence Engagement Partners, Directors and Managers on deployment solutions.
• Business acumen to challenge the commercial drivers of deployment decisions and demonstrate wider cross Service Line perspective to deliver results.
• Problem solving and analytical mindset to resolve complex challenges.
• The ability to use conflict and clash resolution skills in a diplomatic and constructive manner
• Team management and leadership skills

To Qualify for the Role You Must Have

• Proven experience within Resource Management, or workforce management background, ideally within a professional services environment.

Ideally You’ll Also Have

• University degree or equivalent years of experience.

What We Offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY is an equal opportunities employer and welcomes applications from all candidates. We are committed to building a diverse and inclusive workplace.