Resources Deployment Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support the Resource Deployment Manager in deploying Examiners and Venue Staff for Test Day delivery. This role involves maintaining a comprehensive database, managing performance activities, and ensuring compliance with recruitment standards. You will play a critical role in enhancing the quality of examination services while working in a dynamic environment. If you are passionate about making a difference and have a keen eye for detail, this opportunity is perfect for you.

Qualifications

• 2 years of relevant experience in a similar environment.
• Experience in compliance regulated procedures and planning.

Responsibilities

• Maintain an up-to-date database of venue staff.
• Support recruitment and management of Examiners and Venue Staff.
• Ensure compliance with recruitment and induction processes.

Skills

Compliance Knowledge

Planning and Scheduling

Child Protection Policies

Performance Management

Education

Relevant Work Experience

Tools

Back Office Scheduling System

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6c6f6bf6bb0d

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The purpose of this role is to support the Resource Deployment Manager to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BoSS and other systems. This role will support recruitment and management of Examiners (incl IELTS & Schools). The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.

Main Accountabilities

• Maintaining up to date database of all venue staff (contact details, training, performance)
• Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products
• Organising and conducting venue staff performance management activities (spot checks, follow-ups)
• Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures
• Management of IELTS examiner quality and compliance through the Professional Support Network
• Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles

Customers/ Relationship and stakeholders

• Carries out instructions and requests from line manager and other managers efficiently and effectively.
• Working with local HR for compliance with recruitment and induction of resources
• Point of contact for all venue staff
• Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions

Risk and compliance

• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
• Maintains standards and supports Exam security and compliance

Analysis and reporting

• Supports daily/weekly planning/capacity meetings
• Analyses outcomes and recommends improvements to resourcing standards

About You (essential requirements for the role):

• Relevant working experience for 2 years in a similar environment
• Experience working in compliance regulated procedures
• Experience with planning and scheduling
• Working in a challenging environment against tight deadlines.
• Must have knowledge/experience in child protection policies and practices
• Knowledge of British Council EDI and recruitment policies and standards