Resource Scheduling Co-Ordinator

Integrated Care System; North East; On-site; GBP 24,000 - 26,000; Full time

Job summary

A regional healthcare provider is seeking a Resource Scheduling Co-Ordinator to support operations with staff rota management and scheduling resources effectively. This full-time role in Newcastle Upon Tyne involves ensuring the accuracy of workforce data and the efficient management of staff availability. Ideal candidates will have relevant education and experience in database management and are expected to work independently in a dynamic environment.

Qualifications

• Experience of database management is crucial.
• Able to manage own time and prioritize workload.
• Experience with rostering requirements and training others.

Responsibilities

• Act as a main point of contact for schedule resources.
• Ensure accurate record-keeping on the rostering system.
• Manage staff annual leave and abstractions.

Skills

Database management

Time management

Teamwork

Training others

Report preparation

Analytical skills

Education

NVQ Level 3 or relevant diploma

ECDL qualification in Microsoft Excel

Tools

Global Rostering System (GRS)

Job description

Go back North East Ambulance Service NHS Foundation Trust

Resource Scheduling Co-Ordinator

The closing date is 15 August 2025

OPERATIONS - Resourcing and Business Planning

37.5 hours per week - full timeWeekly shift patterns 07:00-15:00, 09:00-17:00 (flex), 11:00-19:00

Permanent

Newcastle Upon Tyne

The Scheduling Department is an essential team within the North East Ambulance Service. The team works collaboratively with the Operational staff within the Trust to ensure that we have a robust workforce in place to meet the busy demands of our service. The Scheduling Coordinator is one of the significant roles in the Trust. This role is busy but very rewarding with opportunities for development and additional learning.

You will be required to support operations with a specific focus on working pattern flexibility, staff rota's, ensuring that capacity and demand is met, and that clinical colleagues and resources are allocated and utilised appropriately. You will need to work independently without direct day to day supervision and be able time manage appropriately.

This is an exciting opportunity to work in a busy department with lots of prospects for development and further learning. If you are looking for an exciting, fulfilling and challenging new role working with an enthusiastic team then we would love to hear from you.

Main duties of the job

To be a main point of contact for operational and support services staff to ensure that production of core rotas and schedule resources effectively according to the needs of the business.

All information held on the Global Rostering System (GRS) within the Trust are accurate and conform to Working Time Directive Regulations and Data Protection Act requirements. Training will be given for this.

To ensure that all staff have the correct hours according to their contract, annual leave allowance allocated to them in line with service level agreements and working time legislation.

To manage abstractions to service level agreement, e.g. annual leave, training, Court appearances, sickness etc.

To ensure the timely provision of analytical and statistical information from the Rostering system is correct, transparent and up to date.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job responsibilities

Please ensure you refer to the attached job description where you will find full details of the role and responsibilities, doing so will assist you in completing your application.

Person Specification

Education & Qualifications

• NVQ Level 3 or Diploma in relevant discipline or significant previous relevant experience
• ECDL Recognised qualifications in Microsoft Excel to an advanced leve

Experience

• Experience of database management
• Experience of managing own time, using initiative, prioritizing workload and working to strict timescales
• Experience of working within a Team.
• Experience of people management issues in relation to rostering requirements. Experience of Training others.
• Experience in preparation of reports and presentations
• Experience of Training others.
• Experience in the use of GRS or similar rostering system. Experience of major working pattern redesign and implementation onto GRS.

Key Skills

• Excellent knowledge of IT, literacy and numeracy skills
• Able to analyse reports, interpret complex statistical data and draw conclusions from them.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North East Ambulance Service NHS Foundation Trust

£24,071 to £25,674 a yearpa - pro rata for job share