Resource Planning Manager

Gigaclear; Sandford-on-Thames; On-site; GBP 45,000 - 65,000; Full time

Job summary

Gigaclear is seeking a Resource Planning Manager to oversee rota and intraday scheduling for the Contact Centre, with potential to expand to other departments. This on-site role requires a calm, data-driven planner who can manage changing demands and produce insightful reports.

You will work at our Abingdon head office, collaborating with analytics and management teams, and bring experience in resource planning systems like Peopleware or Injixo, along with strong Excel and Power BI skills.

Qualifications

• Experience in Resource Planning Management, ideally in a similar sized Contact Centre.
• Good Excel skills (pivot tables, lookup functions).
• Data analysis and trend spotting to support Customer Managers.

Responsibilities

• Manage rota planning and intraday resource allocation for the Contact Centre.
• Oversee end-to-end resource planning and forecasting for multiple departments as the role expands.
• Produce reports to show performance and identify areas for improvement for Customer Managers.

Skills

Resource planning

Workforce planning

Data analysis

Tools

Power BI

Excel

Peopleware

Injixo

Job description

Gigaclear

About This Job

Location: Abingdon-On-Thames, England, United Kingdom

Work Mode: On-site

Industry: Telecommunications

Job Description

Bring your Resource / Workforce Planning Management expertise to the table and make a difference.

As we evolve and mature, teams can grow, change and merge therefore we need someone who loves the resourcing, scheduling, and planning challenges this can create.

Someone who thrives in being on top of all resources, is in control and can calmly react to quickly changing demands.

Initially you will pick up our Contact Centre with circa 120 heads and be responsible for rota management, intraday management and all the planning that you would expect to be involved. The role will likely expand to incorporate more departments and heads.

Note: this is an office-based role, 5 days per week at our Head Office in Abingdon, Oxon.

Diplomacy, empathy, and patience will be required in fielding employee questions and in seeking to accommodate requests and changes.

You will enjoy data, and trend spotting will be second nature, pulling information and compiling reports to show and help Customer Managers where their teams have performed well or where areas for improvement have been identified.

You will need to bring experience of Resource Planning Management, ideally in a similar sized Contact Centre, plus knowledge of Peopleware / Injixo or similar resource management systems.

A good standard of excel skills (pivot tables, look ups, etc) will be required and experience with Power BI for reporting and visualizations would be highly advantageous however we do have an analytics team you will work closely with.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.