Resource Planning Manager

ZipRecruiter; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

Newton Property Management is seeking a Resource Planning Manager for a 12-month fixed term contract in Glasgow. The role focuses on operational planning, workforce management, and optimising processes to ensure efficient delivery of property management services. Candidates should possess strong analytical, communication, and leadership skills, with prior experience in resource planning preferred.

Benefits

Group Life Insurance

Employee Loan Scheme

Pension Scheme

Annual profit-sharing bonus

Complimentary birthday off

Enhanced parental leave

Sick Pay

Holiday accrual scheme

Bereavement leave

Qualifications

• Proven experience in resource or operations planning.
• Minimum 3 years experience required.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage strategic planning and allocation of resources.
• Forecast staffing needs and allocate workloads.
• Identify inefficiencies in scheduling and implement tools.

Skills

Analytical skills

Organisational skills

Communication skills

Problem Solving

Leadership

Time Management

Education

Project management certification (PRINCE2, PMP)

Tools

Microsoft Office Suite

Workforce management tools

Job description

Job Description

Are you well organised?

Can you communicate effectively?

Would you like to work for a growing, market leading business?

If you have answered 'Yes!', then Newton Property Management have an exciting new opportunity within our Glasgow Office.

We're looking to recruit a well organised, forward-thinking Resource Planning Manager on a 12- month Fixed Term contract, to add to our growing Property Management department. This role within the Newton Property Management team, presents an opportunity to join our vibrant and dynamic business.

With our people and customers at the heart of everything we've done for the past 22 years, we want to hire someone to slot into our fast-paced environment. Ideally, but not essential, it would be beneficial if the candidate has previous experience in a Resource Planning role.

__________________________________________________________________________________________________________________________

Role:

Reporting to the Head of Property, this position has responsibility to lead and manage the strategic planning and allocation of resources across the business to ensure the efficient and timely delivery of key operational activities, including AGMs, EGMs, property inspections, communications, invoicing, and administrative tasks.

Main responsibilities:

Operational Planning & Scheduling:

• Develop and maintain annual and quarterly resource plans to manage:
• 1,100 Annual General Meetings (AGMs)
• 1,100 Extraordinary General Meetings (EGMs)
• 4,400 Property Inspections
• 200,000 Emails
• 50,000 Phone Calls
• Coordinate scheduling with property managers, administrative staff, and external stakeholders.

Workforce Management:

• Forecast staffing needs and allocate workloads to ensure service levels are met.
• Monitor productivity and adjust plans to accommodate peak periods, such as quarterly invoicing and annual leave coverage.
• Collaborate with HR to manage leave calendars and ensure adequate coverage.

Process Optimisation:

• Identify inefficiencies in scheduling, communication handling, and administrative workflows.
• Implement tools and systems (e.g., scheduling software, CRM platforms) to streamline operations.

KPIs:

• Track KPIs related to meeting delivery, inspection completion, communication response times, and administrative task turnaround.
• Provide regular reports to senior management with insights and recommendations

Specific skills, capabilities & requirements:

• Liaise with internal teams (finance, property managers, IT) to align resource planning with business priorities.
• Ensure clear communication of schedules and expectations across departments.
• Proven experience in resource or operations planning, preferably in property management or a service-based industry.
• Strong analytical and organisational skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities under pressure.
• Strategic Thinking
• Attention to Detail
• Problem Solving
• Leadership & Team Coordination
• Adaptability
• Time Management
• Project management certification (e.g., PRINCE2, PMP) desirable but not essential
• Proficiency in workforce management tools and Microsoft Office Suite.
• Minimum 3 years experience

Benefits:

• Group Life Insurance
• Employee Loan Scheme
• Pension Scheme, including salary sacrifice
• Annual profit-sharing bonus
• Complimentary birthday off
• Additional complimentary festive leave
• Enhanced parental leave (maternity, paternity, adoption leave)
• Sick Pay
• Holiday accrual scheme
• Bereavement leave

.....any many more !

Fixed-term contract (12-months)