Resource & Planning Manager

Vaillant Group; Belper CP; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a skilled resource planner to enhance operational efficiency and manage a dedicated team. This role involves developing resource forecasting models and ensuring alignment with organizational objectives. You'll work closely with department heads to resolve conflicts and balance workloads, while also maintaining KPIs to drive workforce efficiencies. With a focus on work-life balance and a comfortable working environment, this opportunity offers a supportive atmosphere to thrive. Join a forward-thinking organization committed to sustainability and employee well-being, where your contributions will make a meaningful impact.

Benefits

comfortable modern working environment

sit-stand desks

team building events

25 days holiday plus bank holidays

bonus opportunities

generous pension scheme

Qualifications

• Proven experience in business resource planning and workforce management.
• Qualifications in Maths and English (GCSE 4 or above) are essential.

Responsibilities

• Develop and implement resource plans to meet service level agreements.
• Monitor and re-evaluate resource requirements based on business changes.

Skills

business resource planning

workforce management

organisational skills

communication skills

ability to work under pressure

adaptability

Education

GCSE in Maths

GCSE in English

Tools

Microsoft Office

web-based programmes

Job description

Filling most of our leadership positions internally and offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.

What makes us special

• Our recently refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
• Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work-life balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

What we achieve together

• Develop and implement resource plans to meet service level agreements and organisational objectives, ensuring resource usage is tracked to provide efficient operations, and highlight trends to offer recommendations for improvement.
• Develop and maintain resource forecasting models to predict short-term and long-term needs, to assign resource to tasks and projects, based on skills and priorities.
• Monitor and re-evaluate resource requirements based on business changes, identifying resource gaps in field engineers and contact centre agents. Collaborating with key stakeholders to provide report of skills and resources needed to achieve the business requirements.
• Primary liaison between department heads on all resource related matters, to resolve resource conflicts by negotiating priorities and timelines with stakeholders. Balance workloads to maximise productivity and increase utilisation.
• Manage and support a team of resource planners, working on clear goals to ensure best practices for resource management.
• Develop and maintain KPIs across field engineers and contact centre agents to drive workforce efficiencies.

What makes us successful together

• Proven experience in business resource planning and workforce management.
• Strong organisational skills, ability to prioritise and attention to detail.
• Excellent communication skills to interact with multiple stakeholders.
• Ability to work under pressure and adapt to changing priorities.
• Experience in using Microsoft Office and web-based programmes.
• Qualifications in Maths and English (GCSE 4 or above) are essential.

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