Resource Planner - IG10

ZipRecruiter; Chigwell; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading company in social housing maintenance is seeking a Resource Planner to join their team. The role involves allocating works, monitoring progress, and ensuring excellent customer service. Benefits include performance-related bonuses, healthcare, and generous holiday entitlement. Ideal candidates will possess strong planning skills and previous experience in customer service.

Benefits

Performance-related cash bonus

Pension scheme contributions

Life Insurance cover

Private healthcare

25 days holiday plus bank holidays

Qualifications

• Relevant experience in planning or customer service setting.
• Strong customer focus with effective communication skills.
• Ability to manage and prioritize own workload.

Responsibilities

• Allocating works and maintaining communication with all parties involved.
• Monitoring progress on works and managing completion timelines.
• Coordinating repairs and supporting customer service operations.

Skills

Good communication skills

Interpersonal skills

Problem solving

Planning and organizational skills

Education

GCSE or equivalent in Maths & English

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Job Title: Resource Planner
Location: Loughton (IG10)
Salary: £26,000-£29,000 per annum (DEPENDS ON EXPERIENCE)
Sector: Social Housing Maintenance

You will also receive other benefits including:

- Opportunity to earn a performance related cash bonus of up 15% of salary

- Pension scheme contributions set at 7% of salary

- Life Insurance cover at 4 x your annual salary

- Private healthcare

- 25 days a year holiday, plus bank holidays

Your key responsibilities will include:

• Allocating works while providing high levels of communication with customers, operatives, customer service centre staff, suppliers, and sub-contractors




• Monitor progress and completion of works using Connect, our in-house system, in line with performance requirements and to improve Right First Time repairs and Customer Experience




• Close monitoring of the WIP, reducing wait times for customers, answering queries with suppliers and obtaining completion dates from contractors while ensuring communication with customers is paramount




• Liaising with operatives when follow-on issues are raised to ensure availability is maintained in conjunction with Supervisors and Managers




• Scheduling and maintaining appointments for gas servicing, heating breakdowns, gas installations and electrical testing in line with response times




• Working closely to support our material suppliers with ordering and deliveries, to ensure that time periods are minimised for customers




• Co-ordinate repairs activity to maximise productivity and drive efficiency by minimising travel distances between repairs




• Maintain accurate updates and information on the Connect system




• To provide cover for the Customer Service Centre and support across the Operations Team during planned and ad-hoc absences and at times of high workload




• To ensure targets are achieved and any concerns or ideas are raised where performance could be improved




• To support the Customer Experience Assistant in gathering evidence for complaints, insurance claims, disrepair claims or similar




• Collating data, preparing invoices for payment and liaising with the Finance Team




• To represent us professionally in meetings and forums




• To undertake flexible working patterns as required to provide effective, customer-focussed services

Required knowledge and skills:

• General maintenance and repairs knowledge advantageous, but not essential




• Good communication and interpersonal skills with a strong customer focus




• To maintain an effective and professional approach at all times




• Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services




• Ability to problem solve, balancing customer needs with targets and constraints




• Strong planning and organisational skills




• Provide advice and guidance to customers




• Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines




• Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc

Required qualifications and experience:

• Relevant or equivalent experience in a planning team or customer service setting.
  GCSE or equivalent in Maths & English




• Demonstrate a good understanding of safeguarding issues commensurate with the role




• Experience of working within a target driven environment




• Experience of dealing with challenging situations




• Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person

Your team:

You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.

If you feel this Resource Planner position is of interest to you, please either apply for the position directly or call Natasha on 07930080466. please send cv directly