Resource Planner - Electrical Qualis Property Solutions · Qualis Property Solutions Office and [...]

Qualis Group, LLc.; Loughton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Resource Planner in Loughton, where you will play a crucial role in enhancing operational delivery and customer service. This position offers a competitive salary and a range of benefits, including performance bonuses and private healthcare. You will be part of a supportive team, dedicated to maximizing productivity and efficiency while ensuring a high-quality customer experience. If you possess strong communication skills and a knack for problem-solving, this is an exciting opportunity to make a significant impact in a growing organization.

Benefits

Performance-related cash bonus

Pension scheme contributions

Life Insurance cover

Private healthcare

25 days holiday plus bank holidays

Qualifications

• Experience in a planning team or customer service setting is essential.
• Strong customer focus and ability to problem-solve effectively.

Responsibilities

• Allocate works and maintain communication with customers and operatives.
• Monitor progress of works and ensure timely completion.

Skills

Communication Skills

Interpersonal Skills

Planning and Organizational Skills

Problem-Solving

Customer Service

Education

GCSE or equivalent in Maths & English

Tools

Microsoft Excel

Microsoft Word

Connect (in-house system)

Job description

We currently have an exciting opportunity available for a Resource Plannerto join our growing team based inLoughton, Essex.

The purpose of the role:

To support the operational delivery within Qualis Property Solutions and provide high quality customer service support, ensuring that operatives are productive and working efficiently.

Remuneration:

The salary: The ideal candidate will join us on a full-time basis in return for a salary between £25,396.80 to £30,000per annum. Exact salary will reflect your experience and skill set.

You will also receive other benefits including:

- Opportunity to earn a performance related cash bonus of up 15% of salary

- Pension scheme contributions set at 7% of salary

- Life Insurance cover at 4 x your annual salary

- Private healthcare

- 25 days a year holiday, plus bank holidays

Your key responsibilities will include:

• Allocating works while providing high levels of communication with customers, operatives, customer service centre staff, suppliers, and sub-contractors
• Monitor progress and completion of works using Connect, our in-house system, in line with performance requirements and to improve Right First Time repairs and Customer Experience
• Close monitoring of the WIP, reducing wait times for customers, answering queries with suppliers and obtaining completion dates from contractors while ensuring communication with customers is paramount
• Liaising with operatives when follow-on issues are raised to ensure availability is maintained in conjunction with Supervisors and Managers
• Scheduling and maintaining appointments for gas servicing, heating breakdowns, gas installations and electrical testing in line with response times
• Working closely to support our material suppliers with ordering and deliveries, to ensure that time periods are minimised for customers
• Co-ordinate repairs activity to maximise productivity and drive efficiency by minimising travel distances between repairs
• Maintain accurate updates and information on the Connect system
• To provide cover for the Customer Service Centre and support across the Operations Team during planned and ad-hoc absences and at times of high workload
• To ensure targets are achieved and any concerns or ideas are raised where performance could be improved
• To support the Customer Experience Assistant in gathering evidence for complaints, insurance claims, disrepair claims or similar
• Collating data, preparing invoices for payment and liaising with the Finance Team
• To represent us professionally in meetings and forums
• To undertake flexible working patterns as required to provide effective, customer-focussed services

Required knowledge and skills:

• General maintenance and repairs knowledge advantageous, but not essential
• Good communication and interpersonal skills with a strong customer focus
• To maintain an effective and professional approach at all times
• Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
• Ability to problem solve, balancing customer needs with targets and constraints
• Strong planning and organisational skills
• Provide advice and guidance to customers
• Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines
• Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc

Required qualifications and experience:

• Relevant or equivalent experience in a planning team or customer service setting.
  GCSE or equivalent in Maths & English
• Demonstrate a good understanding of safeguarding issues commensurate with the role
• Experience of working within a target driven environment
• Experience of dealing with challenging situations
• Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person

Your team:

You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.