Resource Planner

ZipRecruiter; Nottingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local recruitment agency is seeking an experienced Resource Planner to coordinate the delivery of a customer-focused repairs and maintenance service in Nottingham. The role involves managing appointments, scheduling for trades teams, and ensuring efficient service delivery. Candidates should have strong administrative skills, proficiency in Microsoft Office, and experience in a similar role. The position is full-time, working 37 hours per week.

Qualifications

• Experience in coordinating appointments and managing workloads for large teams.
• Strong administrative background with excellent IT and data entry skills.
• Ability to communicate professionally with customers, colleagues, and external contractors.

Responsibilities

• Coordinate and schedule daily appointments and work packages for trades teams.
• Monitor diaries, respond to changes, and reassign workloads as needed.
• Maintain and update electronic scheduling systems.

Skills

Appointment coordination

Administrative support

Excel proficiency

Education

NVQ Level 2 in Business Administration, Customer Service, or IT

Tools

Microsoft Office

Job description

Job Description

Belmont Recruitment are currently seeking an experienced Resource Planner to work with a Nottingham-based Local Authority on a temporary basis. This is a full-time role working 37 hours per week (08:00 – 16:00).

The incoming Resource Planner will be responsible for coordinating the delivery of an efficient and customer-focused repairs and maintenance service. You will be managing the day-to-day appointment scheduling and resource allocation of trades colleagues and contractors, directly supporting the operation of repair services across the city.

You will ensure that performance targets are met, and the service delivers timely, effective solutions for tenants and customers.

Main Duties:

* Coordinate and schedule daily appointments and work packages for trades teams

* Monitor diaries, respond to changes and emergency jobs, and reassign workloads as needed

* Maintain and update electronic scheduling systems, ensuring accuracy and efficiency

* Liaise with tenants and service teams to ensure works are arranged, adjusted, and delivered to high standards

* Produce reports and highlight operational performance issues

* Assist with ordering goods and ensuring trades colleagues are fully equipped

* Provide administrative support including correspondence, filing, and data input

* Support meetings, record absences, and report on system issues or performance anomalies

* Contribute to service improvement through data cleansing, reporting, and performance tracking

Essential Requirements:

* Previous experience of coordinating appointments and managing workloads for large teams, ideally within a repairs/maintenance service

* Strong administrative background with excellent IT and data entry skills

* Ability to communicate professionally with customers, colleagues, and external contractors

* Proficient in Microsoft Office and comfortable using diary and work management systems

* Able to prioritise workloads, work to deadlines, and adapt to service pressures

* NVQ Level 2 (or equivalent experience) in Business Administration, Customer Service, or IT

If your skills match the above criteria, please apply with your updated CV