Resource Planner

ZipRecruiter; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing family business is seeking a Resource Planner to manage service work for a team of engineers in London. The role includes scheduling, coordinating, and providing administrative support while ensuring customer satisfaction. This position offers recognition, performance-related bonuses, and a friendly team environment.

Benefits

Performance-related bonus

On-site parking

Recognition and reward incentives

Qualifications

• Strong background in resource planning and scheduling.
• Knowledge of Central London and Greater London.
• Ability to manage tasks and solve problems effectively.

Responsibilities

• Allocate and schedule service work for field-based engineers.
• Coordinate with engineers for timely job completions.
• Handle customer communications and general enquiries.

Skills

Resource Planning

Interpersonal Skills

Problem Solving

Organization

Tools

Word

Excel

Outlook

Job description

Job Description

Summary

Working for a growing business within Morden, you will become part of the office team as a Resource Planner.

This is a Monday to Friday role, working from 7:30am to 4:30pm, with a 30-minute unpaid lunch break and two 15-minute breaks.

Responsibilities for Resource Planner

• Allocate and schedule service work for a team of field-based Engineers.
• Plan daily engineer work, ensuring all customer visits are booked and confirmed promptly.
• Coordinate with engineers to ensure timely completion of jobs and resolve scheduling conflicts.
• Handle telephone calls, emails, complaints, order queries, and general enquiries efficiently.
• Gather full addresses, contact names, and parking details from customers before engineer visits.
• Act as a point of contact for customers regarding maintenance jobs, providing updates and addressing enquiries.
• Schedule appointments with customers and ensure their satisfaction.
• Reactively coordinate engineers for immediate work, such as call-outs.
• Organise parking for engineers using online platforms.
• File and log paper schedules from engineers, scan documents into the relevant system.
• Liaise with subcontractors and suppliers to ensure timely delivery of materials and services.
• Prioritise workload to meet customer expectations and maintain high service standards.
• Provide general administrative support to ensure smooth office operations.
• Support sales teams to enable them to focus on proactive selling.

This description reflects the main functions of the role, but duties may be reassigned as needed to meet business requirements.

Requirements for Resource Planner

• Strong background in resource planning.
• Good knowledge of Central London, Greater London, and the South East.
• Excellent interpersonal skills to communicate effectively at all levels and backgrounds.
• Professional and friendly interaction with customers and engineers via phone and email.
• Ability to plan and organise tasks to achieve goals.
• Problem-solving skills with the confidence to make decisions after analysis.
• Team player willing to participate fully in team activities.
• Strong organisational skills and attention to detail.
• Proficiency in basic computer skills, including Word, Excel, and Outlook.

Additional Information

• Work within a growing family business with family members involved; includes recognition and reward incentives.
• Performance-related bonus (last year, approximately £3,500 per person).
• Small office team of over 10 staff members.
• On-site parking available.

Only suitable candidates will be contacted. We do not store or process candidate data without consent.