Resource Planner

MJ Quinn; Liverpool; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free parking

Death in service

Healthcare plan

Cycle to work

Pension scheme

Job summary

MJ Quinn in the United Kingdom is seeking a proactive Service Delivery Coordinator to optimise field task allocation and scheduling. You will work with Openreach projects, coordinating 1,700+ engineers, ensuring site access and up-to-date job packs, while maintaining safety and quality standards.

Reporting to the Strategic Resource Manager, you will balance daily priorities, manage client expectations, and look for continuous improvements in field productivity and service delivery across UK

Responsibilities

• Promote positive and professional image by adhering to policies and standards.
• Raise and follow up on non-conformance reports to ensure actions are resolved.
• Collaborate with the team to develop working practices.
• Reallocate work to field teams.
• Deliver call metrics and maintain SLAs.
• Prioritise daily work stacks to meet client metrics.
• Manage work to ensure resources and productivity.
• Handle client requests and escalate issues to Programme Manager.
• Ensure engineers have site access and job packs.
• Work safely within MJ Quinn’s values and policies.

Skills

Field operations coordination

Planning & scheduling

Stakeholder communication

Health and safety awareness

Job description

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.

At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

Our Core Values

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.

DEPARTMENT OVERVIEW

Our Service Delivery contract with Openreach started with 10 engineers in 2011 and now stands at over 1700 engineers working across all areas of UK mainland. We connect over 25,000 customers to the Openreach network every single week by attending individual appointments for Copper Phone Line provision, Managed Install Broadband provision, FTTP and PCP only provision. We have an experienced network of Area Managers and Coaches supporting our engineers in field every single day to ensure engineers are working safely to provide customers with a great experience.

JOB OBJECTIVE

To be responsible for ‘on the day’ tactical re-allocation of field tasks and facilitating maximum efficiency of the field force alongside being responsible for planning and issuing jobs to the field teams as well as organising their delivery schedules and ensuring that facilities management are progressing as expected and completed on time.

KEY ROLES AND RESPONSIBILITIES

• To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
• Work as part of a larger team to develop working practices and procedures.
• Reallocation of work to field teams.
• Delivery inbound and outbound call metrics and maintain service level agreements.
• Prioritise on the day work stack and allocate effectively to deliver client metrics.
• Manage work proactively to ensure all tasks are resourced and Field productivity is maintained.
• Dealing with client requests in all aspects of the project and escalating any issues to the Programme Manager, when required.
• Ensuring that all engineers are organised, have the relevant site access and job packs for jobs they have been allocated.
• Work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.

PERSON SPECIFICAITON

TERMS AND CONDITIONS

Working Conditions

Office based with occasional Sunday shifts to be worked from home

Department

Service Delivery

Reports to

Strategic Resource Manager

Hours of Work

Sunday – Friday / 08:30am – 17:00 (5 days ) Sunday working required.

Rate of Pay

Work Location

Oak House, Knowsley (Soon to be relocating to L24)

Travel Requirements

No

Holiday Entitlements

6.6 week per annum, inclusive of bank holidays and company shutdowns.

Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.