RESOURCE OPERATIONS MANAGER

MJ Quinn; Knowsley; On-site; GBP 50,000 - 70,000; Full time

Job summary

An infrastructure services provider in the UK is seeking an Operational Planning and Resource Lead to manage forecasting and operational planning across FTTP and Copper workstreams. This senior role requires expertise in resource allocation and a strong background in telecommunications. The successful candidate will lead teams to ensure operational responsiveness and productivity with a focus on accuracy and improvement.

Qualifications

• Proven experience in strategic resource planning within telecommunications.
• Strong understanding of FTTP and Copper delivery models.
• Demonstrated leadership of multi-disciplinary teams.
• Excellent communication and stakeholder management skills.
• Familiarity with trawl ratios and lockdown planning.

Responsibilities

• Own the end-to-end forecasting process for FTTP and Copper volumes.
• Collaborate with Openreach for resource scaling.
• Lead development of weekly and monthly lockdown plans.
• Monitor and improve work volume allocations.
• Act as primary liaison with Openreach for planning matters.

Skills

Strategic resource planning

FTTP delivery models

Telecommunications operations

Leadership of multi-disciplinary teams

Advanced analytical skills

Communication

Stakeholder management

Education

Experience in a similar field

Tools

Excel

Forecasting tools

Workforce management platforms

Job description

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JOB OBJECTIVE

We are seeking a highly experienced and analytical Operational Planning and resource Lead to manager forecasting and operational planning across FTTP and Copper workstreams on behalf of Openreach. This senior leadership role will ensure accurate volume forecasting, optimal resource allocation, and real-time operational responsiveness across multiple regions as well as overseeing the Planning and On-the-Day Control teams.

KEY RESPONSIBILITIES

Forecasting & Strategic Planning

• Own the end-to-end forecasting process for FTTP and Copper volumes using historical data, Openreach rolling forecasts, and regional trawl ratios.
• Collaborate with Openreach to interpret and respond to 6-month rolling forecasts, scaling resources by up to 10% as required.
• Lead the development of weekly and monthly lockdown plans aligned with Openreach’s volume commitments and SLAs.
• Drive productivity and work closely with the Operational Management team to ensure all opportunities for increasing productivity are maximised.
• Manage and work closely with the Strategic Resource Manager and the Planning team responsible for pre-day allocation, route optimisation, and regional scheduling.
• Work closely with the On-the-Day Control team to ensure real-time adjustments, incident response, and service continuity and respond to any escalations or in life issues.
• Foster a high-performance culture focused on accuracy, agility, and continuous improvement.

Operational Excellence

• Monitor and improve trawl ratios, bias settings, and completion rates across all work types.
• Ensure fair and efficient allocation of work volumes across regions and partner teams.
• Drive the implementation and optimisation of planning tools and systems (e.g. Total Mobile, Optimise).

Stakeholder Engagement

• Act as the primary liaison with Openreach for all forecasting and planning matters.
• Provide regular updates to senior leadership on forecast accuracy, resource utilisation, and delivery performance.
• Support commercial and contractual discussions with data-driven insights into volume trends and resource capacity.

Required Skills & Experience

• Proven experience in strategic resource planning within telecommunications or a similar field.
• Strong understanding of FTTP and Copper delivery models, including Openreach operational frameworks.
• Demonstrated leadership of multi-disciplinary teams, ideally including both planning and live control functions.
• Advanced analytical skills with proficiency in forecasting tools, Excel, and planning software.
• Excellent communication and stakeholder management skill
• Experience working directly with Openreach or within its supply chain.
• Familiarity with trawl ratios, lockdown planning, and rolling forecast methodologies.
• Knowledge of Total Mobile, Optimise, or similar workforce management platforms.

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

SUSTAINABILTY

MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development.

We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.

ABOUT MJ QUINN

About MJ Quinn

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.

At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

Our Core Values

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.