Resource Manager

Born Social; London; Hybrid; GBP 43,000 - 50,000; Full time

Job summary

Born Social, a leading global social media agency, is seeking a Resource Manager in London. This role involves managing agency resources, collaborating with project teams, and implementing efficient processes. Ideal candidates will have strong operational skills, excellent communication abilities, and a collaborative mindset. Join us in shaping our ambitious plans and fostering a culture of inclusivity and growth.

Qualifications

• At least 2+ years of experience in a similar resourcing role.
• Strong communication and collaborative mindset.
• Organized, detail-oriented, and ability to work quickly.

Responsibilities

• Manage agency resources and scheduling based on project needs.
• Ensure skill sets are correctly matched to project requirements.
• Drive efficiency in resourcing processes and provide regular reports.

Skills

Resource Management

Communication

Organizational Skills

Problem Solving

Excel Skills

Job description

Resource Manager

London (Hybrid Working)

A benchmarked salary between £43,050 to £49,350 based on your level within our progression framework.

Who we are

Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.

For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Guinness, Ferrero, and Ford to the next generation of big brands like Nando's, Peloton, and Fever-Tree.

As a proud B Corp, we care about People, Planet, and Profit in equal measure. We work hard to attract, retain, and develop the best social-first talent in our industry and create a business and culture for them to thrive in.

We're an ambitious team of over 175 people across the UK & US and not stopping there. We're growing fast, and we're looking for another Resource Manager to join our Operations team.

You will take responsibility for managing, scheduling, and optimizing resources across the agency. Working closely with our Operations Director, you'll balance team happiness, commercial success, and quality of work through sound decision-making.

You will collaborate with Project Managers and Traffic Managers to drive efficiencies, improve productivity, and look after the wellbeing of our delivery teams.

This role is perfect for someone with a brilliantly operational mind, great commercial awareness, and most importantly, a passion for people.

What you'll be doing:

• Resource Management: working with the Operations team as the central point for all agency resource management, scheduling & planning resource in response to project plans, new business, and account growth requests.
• Allocation: ensuring the right skill set & experience is matched and allocated to each brief and scope of work, with a consciousness for cost, and ensuring our gross margin targets are met.
• Systems Management: responsible for the overall administration and management of our agency management software, Productive. Ensuring data is accurate, managed efficiently, and meeting best practices.
• Effective Processes: driving efficiency in our resourcing processes to enable accurate measurement of our time and management of our scopes of work.
• Monitoring Pipelines: working closely with the Client Services and New Business teams to monitor the New Business & Account Growth pipelines, ensuring we have the right resource coming into the business at the right time.
• Monitoring, Measurement & Reporting: providing regular reports on recovery, pipelines, and scheduling accuracy to our Operations Director.

Who we're looking for:

• At least 2+ years of experience working in a similar resourcing role (preferably in an agency).
• A brilliant communicator with a collaborative mindset; you understand the diplomacy, empathy & tact needed in this role.
• Organized, agile, with an eye for detail; able to work at a fast pace and keep our data up-to-date.
• A problem-solver who wants to take ownership and implement new processes to drive improvements across the agency.
• Good understanding and comfort working with various software, with good Excel skills.
• Real drive and ambition: we're a growing team with ambitious plans, and we want someone who wants to help shape our business operations over the next few years.

Our values:

• See Challenge as Opportunity: about our attitude; this is not about optimism, nor about loving every challenge.
• Say It Simply: how we communicate—honest, clear, confident.
• Do What You Say: the crux of our reputation and longevity. Our trust is given when you join Born Social; it's yours to lose.
• Make Each Other Better: about our culture of collaboration and development. We all take responsibility for developing each other and ourselves.
• Consciously Contribute: ensures we grow right, broadening our focus beyond Born Social and committing to doing what’s just, not just easy or self-serving.

Everyone's welcome:

We celebrate different ideas, perspectives, and backgrounds. As an equal opportunities employer, we believe in an inclusive and representative team. We welcome applications regardless of race, religion, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We go beyond compliance with the Equality Act to build a stronger, more creative work environment committed to inclusion, diversity, and representation.

A day in the life at Born Social:

We've partnered with Day of Wrk to show you what daily life is like in some of our most popular roles. Visit their site to see content from team members including Social Media Managers, Motion Designers, and Account Managers.