Resource & Incident Management Officer

Devon and Cornwall Police; Exeter; On-site; GBP 32,000 - 43,000; Full time

Job summary

The Devon and Cornwall Police seeks a Resource and Incident Management Officer in Exeter. This role involves providing vital assistance and support to police operations, requiring excellent communication skills and the ability to operate effectively under pressure. Successful candidates will handle emergency communications and support police officers in routine and critical situations.

Benefits

Government Pension

Weekend working allowance

Qualifications

• Must have reached age 18 by role start date.
• Essential skills include effective listening and accurate information typing.

Responsibilities

• Act as a link between the public and police officers during incidents.
• Prioritize vulnerable individuals and assess risks during emergency calls.

Skills

Communication

Attention to Detail

Decision Making

Multi-tasking

Listening

Job description

Salary: £32,247 rising to £35,526 per annum + Excellent Benefits including Government Pension

Location: Exeter, England

Closing Date: 16/06/2025, Midday

Hours per week: This role is 37 hours per week. The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

About the role:

Due to the nature of the role candidates will need to have reached the age of 18 by the start date.

Salary:

Including the 20% shift allowance the salary starts at £38,696 rising by yearly increments to a maximum of £42,631 per annum

This post also attracts a weekend working allowance (which is claimable) This accumulates to approximately an additional £2500 per year (pro rata for part time working).

The role:

This is a unique job for a unique person which demands excellent communication skills, good attention to detail and a positive attitude. You must be able to work in a fast-paced environment as part of a close knit, supportive team, as well as make decisions in situations which may at times be distressing. The ability to listen effectively, multi-task and type information accurately is essential.

Resource and Incident Management Officers provide a vital link between members of the public and operational Police Officers, whilst making a key contribution to the lives of those across Devon and Cornwall when they are most in need.

You will work closely with our Police Officers, deploying them to both routine and emergency incidents via police radio channels whilst prioritising the vulnerable, assessing risk and responding appropriately according to needs.

The role will also require you to assist in taking 999 calls and calls from other agencies such as the ambulance service.

Annual leave will not be permitted during the training courses, dates will be provided to you at offer of appointment.

Please read the shift pattern before applying to ensure that you will be able to undertake the shift pattern work.

Want to know more about this role?

Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:

Hiring Line Manager: Natalie Henderson - Recruitment and Development Officer

Email Address: [e-mail]

PLEASE NOTE: Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select LinkedIn.