Resource Delivery Executive

British Airways; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

British Airways is recruiting a Resource Delivery Executive to deploy workforce resources in real time and support frontline teams. You will respond to live challenges to keep operations running safely and efficiently, reporting to a Resource Delivery Manager within the Operations Planning directorate.

The role operates on a 7-day roster with shifts from early to late, including weekends, at Waterside near Heathrow Terminal 5.

Qualifications

• Strong verbal and written communication skills (essential)
• Experience in an operational, planning or administrative environment with strong attention to detail
• Emotionally resilient in a fast-changing, 24/7 environment
• Strong organisational skills with ability to prioritise under pressure

Responsibilities

• Review resource requirements to ensure optimal coverage
• Support robust flying schedules for workforce and customers
• Handle on-the-day frontline queries with timely resolution
• Collaborate with Resource Allocation teams to respond to operational challenges
• Identify and help manage resourcing risks affecting operations
• Work with stakeholders to achieve best outcomes during on-the-day events
• Roster shifts at Waterside, near Heathrow T5

Skills

Proactive mindset

Attention to detail

Collaborative teamwork

Data analysis

Digital tools AI awareness

Excellent communication

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Resource Delivery Executive

Please note, this position may be offered on fixed-term (12 months) or permanent basis.

At British Airways, keeping our operation running smoothly depends on how well our plans are delivered in real time. Within our Operations Planning directorate, we turn workforce plans into day-to-day operational success.

As a Resource Delivery Executive, you’ll play a key role in this - deploying workforce resources, supporting frontline teams and responding to live challenges to help keep the operation running safely and efficiently.

This role sits within the Resource Delivery team, reporting to a Resource Delivery Manager, and focuses on real-time deployment and operational support.

Work Pattern:

This role operates on a 7-day roster with early, day, and late shifts. Working hours may range between 04:30 and 21:00, including weekend coverage. Shift-based roles attract additional shift allowance.

What you’ll do:

• Review resource requirements for your area, considering skills, shift times and workforce resource availability to ensure optimal coverage
• Support the delivery of a robust flying schedule for both the workforce and customers
• Handle on-the-day queries from the frontline workforce, providing timely support and resolution
• Collaborate with Resource Allocation teams to respond quickly to operational challenges
• Identify and help manage any resourcing risks affecting the operation
• Work with stakeholders to achieve the best possible outcomes during on-the-day events
• Work a rostered shift pattern at Waterside, our corporate head office located near Heathrow Terminal 5

What you’ll bring to British Airways:

• A proactive and solutions-focused mindset, with the ability to adapt in a fast-paced operational environment
• Strong attention to detail and a commitment to delivering accurate, high-quality outputs
• A collaborative approach, with the ability to build effective relationships across multiple teams and stakeholders
• Confidence using digital tools, systems and emerging technologies (including AI) to support data analysis, improve efficiency and enhance decision-making
• Excellent communication skills, with the ability to handle frontline queries professionally and effectively
• Resilience and flexibility, with a positive, can-do attitude and a focus on supporting colleagues and customers

Your experience:

• Strong verbal and written communication skills with the ability to handle frontline queries effectively – Essential
• Experience in an operational, planning or administrative environment with strong attention to detail – Essential
• Emotionally resilient and comfortable working in a dynamic, fast-changing, 24/7 environment – Essential
• Strong organisational skills with the ability to prioritise under pressure – Essential
• Personable and approachable, with the ability to support colleagues and share best practice - Desirable

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.