Resource Coordinator

RSM UK; Stoke-on-Trent; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading consulting firm in England is looking for a Resource Manager. This role involves managing staffing needs, coordinating with multiple teams, and ensuring comprehensive support for trainees during their training. The ideal candidate will have strong organisational skills, a problem-solving mindset, and the ability to engage effectively with various stakeholders. A supportive and flexible work environment is offered, with opportunities for professional development.

Benefits

Hybrid and Flexible working

26 Days Holiday

Wellbeing benefits including financial tools

Access to 300+ training courses

Qualifications

• Strong organisational and planning skills to manage internal staffing needs.
• Ability to work closely with various stakeholders and handle challenging conversations.
• High initiative and problem-solving skills for urgent resourcing issues.
• Detail-oriented in staff bookings and budget compliance.
• Supportive approach in managing trainees through exam training.

Responsibilities

• Manage staff planning and resource management for the Consulting team.
• Provide first-line coordination support and make strategic staffing decisions.
• Liaise regularly with staffing stakeholders to address resourcing issues.
• Update department heads on staffing developments.
• Ensure consistent engagement with trainees during their training journey.

Skills

Organisational skills

Communication skills

Problem-solving

Attention to detail

Empathy

Job description

Overview

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions — we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you.

Make an Impact at RSM UK

In this role you will be responsible for the resourcing needs of the Consulting department, including but not limited to the following areas:

• Staff planning and resource management for the Consulting team including being a solution provider when it comes to job bookings.
• Reporting into Resource Lead, Managers and wider stakeholders and having real time overview of departmental staffing.
• Undertaking Exam Training Manager tasks for Consulting teams.

You'll make an impact by:

• Providing first-line coordination support whilst working closely with Resource Administrators. This can sometimes involve making decisions that need a quick turn around and having difficult conversations with managers. Thinking outside of the box is an important skill and something which needs to be shown regularly.
• Liaising with key people responsible for staffing on a regular basis to discuss any resourcing issues, suggesting solutions to these issues and moving forward with them.
• Proactively looking out for solutions when someone leaves.
• Proactively updating department heads on critical and significant staffing developments.
• Taking overall responsibility for the roll-forward exercises across the departments and make sure completed by the national deadline.
• Observing and challenging staff bookings, comparing to budget and monitoring allocations.
• Working with departments in making sure annual leave/TOIL bookings land on the planner and follow policies.
• Maintaining consistent engagement with trainees throughout their training contract, ensuring they feel fully supported, particularly in the lead up to their exams.
• Collaborating with the National Training Team to carry out Exam Training Manager responsibilities, including providing pastoral support and managing study related requests such as deferrals or illness.
• Providing training and guidance to new Administrators to ensure they are fully equipped to support the role effectively.

What we are looking for:

• Strong organisational and planning skills with the ability to manage complex internal staffing needs across multiple teams.
• Previously demonstrated ability to work closely with a range of stakeholders of varying levels of seniority, including challenging conversations and offering creative solutions.
• A high level of initiative and problem-solving skills, particularly when responding to urgent resourcing issues or unexpected changes.
• A keen eye for detail when it comes to staff bookings, budget alignment and policy compliance.
• An empathetic and supportive approach, particularly in exam training, ensuring trainees feel guided and cared for throughout their training journey.
• An individual who is comfortable working with data and reporting, maintaining real-time oversight of departmental staffing and resource allocations.
• A willingness to travel to offices when needed and provide training and guidance to new team members to ensure consistency and excellence in support.
• A background in consulting within professional services would be advantageous.

What we can offer you:

We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work.

• Hybrid and Flexible working.
• 26 Days Holiday (with the option of purchasing additional days).
• Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.

Diversity and Inclusion at RSM

At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.