Resource Coordinator (Managed Services)

CDW UK; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading multi-brand provider of technology solutions in Peterborough is seeking a motivated Resource Coordinator for Managed Services. This role is key to the operational efficiency of service design and transition teams, overseeing the management of resources and ensuring adherence to processes and documentation. The ideal candidate will possess strong communication skills, attention to detail, and the ability to foster stakeholder relationships, alongside experience with tools such as Asana and ServiceNow.

Qualifications

• Experience in a collaborative environment.
• Excellent organizational skills with a keen eye for detail.
• Ability to communicate effectively with stakeholders at all levels.

Responsibilities

• Coordinate resource allocation effectively across service design and transition teams.
• Maintain accurate reports and analytics to inform decision-making.
• Act as a point of contact for service engagement within the business.

Skills

Communication Skills

Attention to Detail

Stakeholder Management

Tools

Asana

ServiceNow

Navision and Great Plains

Job description

CDW UK Peterborough, England, United Kingdom

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CDW UK Peterborough, England, United Kingdom

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At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Resource Coordinator role is a vital role which supports both the Service Design and Service Transition teams by ensuring the seamless and effective management of activity, by overseeing all requests and coordinating resource allocation. This role acts as a central point of control, ensuring process integrity through diligent governance, checking commercial and contractual documentation, and ensuring all design and transition prerequisites are met before work is assigned.

By maintaining accurate reporting and analytics, the Resource Coordinator enables informed decision-making, workload forecasting, and utilisation balancing across the teams.

Ultimately, the purpose of this role is to support the operational health and efficiency of both these busy teams, enabling them to deliver high-quality outcomes through precise coordination and robust administrative oversight.

Key responsibilities

• Work closely with Service Designers and Service Transition Managers to build strong working relationships.
• Maintain both holistic and individual views of utilisation and forecasting.
• Review new requests for Design and Transition resources, allocate engagements to the respective teams that meet acceptance criteria.
• Set up engagements within the Asana project management tool and perform related administrative duties.
• Act as a central point of contact for Service Design & Transition engagements for the wider business, representing the teams’ brand and values with friendly and professional etiquette.
• Administer a variety of Design & Transition reports on a weekly, monthly, and quarterly basis.
• Provide project support to designers and transition managers as required and when capacity allows.
• Set up, attend, and chair meetings as required.
• Organise departmental meetings and events.
• Work collaboratively with the BDM and sales communities
• Champion a professional and proactive can-do attitude.
• Manage and maintain the coordination mailbox on a daily basis.
• Provide cover for the Associate role when capacity permits.
• Undertake any other additional tasks as required by the evolving nature of the role and the overall business objectives of the organisation.

Please note, this is not an exhaustive list and other responsibilities may be required.

Qualifications, Skills & Experience

• Working in a collaborative / team environment
• Comfortable presenting to a wide ranging audience and working with all levels of stakeholders.
• Working closely with Sales teams and in a commercial environment.
• Working in an Administrational role where attention to detail is crucial
• Outlook calendar/appointment management.
• Ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships.
• Excellent communication skills, with the ability to clearly present in verbal, written, and presentation formats.
• A keen eye for detail with a passion for meticulous organisation and planning.
• Proactive thinking, develops improvements without the need for prompting.
• Passionate, professional, with a ‘can-do’ attitude at all times.
• Strong stakeholder management skills, focusing on engaging and developing robust relationships.
• Takes ownership and accountability of tasks and projects, ensuring successful outcomes.
• Commitment to personal and professional development through training, certifications, and soft-skill enhancement.
• A good understanding of CDW’s managed services, operational teams, systems and processes.
• Experience working across tools such as; Navision and Great Plains, ServiceNow, Asana, Viso.
• Experience working on or contributing to controlled projects of any nature.
• ITIL / Prince 2
• Quality focused with excellent attention to detail
• Able to work with established procedures with moderate supervision
• Results-oriented with a track record of success for achieving and exceeding goals ability to develop and build relationships with a range of stakeholders
• Pro-active with a desire to make a positive impact
• Uses Initiative to complete tasks efficiently
• Methodical & analytically minded

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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